Guest Services Manager
We are on the search for our next Guest Services Manager to join Staycity Group, a thriving and rapidly expanding aparthotel operator making waves across the heart of Europe.
This role offers a multifaceted career path with opportunities for growth and development in a diverse and inclusive team.
You will have the opportunity to work alongside a highly dedicated and meticulous team, delivering exceptional guest experiences and inspiring your team to exceed expectations.
Key Responsibilities:
* To ensure the smooth running of the front desk on a daily basis, liaising between the guest and all departments.
* Welcome all guests to the hotel in a friendly manner in conjunction with the Standard of Procedure.
* Monitor and action feedback received through guest satisfaction surveys, 3rd party websites and from clients after and during their stay and resolve any client disputes and complaints in a professional manner and within guidelines issued.
* Ensure that payment is verified upon check-in and follow the procedure for each different payment type.
* Supervise department employees ensuring the correct standards and methods of service are maintained as stated.
* To anticipate and rectify problems to ensure the guest's well-being and satisfaction within the hotel.
* Manage and motivate a team of direct reports on a daily basis.
Required Skills and Experience:
* Previous management experience of at least 2 years of experience working at the Front Desk in a similar property is essential to deliver this role.
* Excellent communication skills, highly focused, motivated, and professional in appearance and presentation to represent the Staycity Group Brand.
* Always strive to provide our guests with the highest standards of customer care.
* Eager to learn and develop Excellent communication skills both verbal and written Outstanding customer service skills and attention to detail.
* Experience using Opera and excellent communication and interpersonal skills are required for this role.
Benefits:
* Paid Maternity, Surrogacy, Adoptive & Paternity leave.
* An extra day off for your birthday so you can celebrate in style.
* Become part of a diverse and inclusive team.
* Flexible working patterns to support all team members.
* Discounted rates for overnight stays for you, and your family and friends.
* Refer and earn scheme if you successfully refer a friend to work with us.
* Tax Saver commuter scheme (only applicable in Ireland).
* Cycle to work scheme- to support a healthy lifestyle and our planet (only applicable in Ireland/UK).
* Voluteer days: 2 paid volunteer days per year to support causes in your local community.
* EAP: Support for you and your family when you need it with our Employee Assistance Program (EAP).
Salary: £35,000 - £50,000 per annum.
Location: Various locations across Europe.