Assistant Housing Officer Role
About the Organisation
The role requires a dedicated and experienced professional to join our operations in Blanchardstown, Dublin 15. This is a full-time, office-based position with a fixed term contract of 12 months.
Key Responsibilities
* Deliver Comprehensive Housing Management Services: Ensure tenants receive a high-quality housing management service, recover rent arrears effectively, and meet set targets.
* Address Tenancy Agreement Breaches: Promptly resolve issues efficiently and maintain high standards in customer interactions.
* Support Housing Officers and Estate Management: Assist in identifying and implementing estate improvements, encouraging resident engagement initiatives, and fostering community involvement.
* Collaborate with Internal and External Partners: Coordinate with internal departments and external agencies for smooth planning and delivery of new developments.
Customer Experience and Service Delivery
* Enhance Customer Experience: Actively engage tenants to gather feedback on service quality and drive continual improvement.
* Maintain Accurate Records: Ensure accurate updates of computerised systems, including Civica Cx, RTB portal, occupancy returns, rent reviews, and data spreadsheets.
Additional Duties and Compliance
* Perform Administrative Tasks: Undertake tasks to ensure the effective running of services, including administrative, financial, and health & safety responsibilities.
* Promote Regulatory Requirements: Adhere to regulatory requirements, such as GDPR, RTB legislation, and Housing Regulator standards.
Requirements
* Experience: A minimum of four years' experience in client services, high-level customer support, or a dynamic administrative role involving complex responsibilities.
* Skills: Excellent administration skills, proficiency in MS Word, Excel, and Outlook, strong analytical and reporting skills, extensive knowledge of social and affordable housing, and tenancy management.
* Licence and Residency: A full clean driving license and access to own vehicle are essential for this role. Candidates must currently reside within a commutable distance with full working rights.