Operations Administrator Role Overview
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We are seeking a highly organised and customer-focused Operations Administrator to join our team in Dublin. The successful candidate will thrive in a fast-paced environment and have a passion for efficiency.
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About the Job:
This is a fantastic opportunity to play a key role in ensuring smooth and efficient operations. As an Operations Administrator, you will be responsible for managing the workflow of key processes, ensuring customer satisfaction and adherence to company standards.
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Key Responsibilities:
* Monitoring and processing workflows through designated platforms, meeting SLAs.
* Organising and authorising necessary actions within established guidelines and budgets.
* Maintaining accurate and up-to-date records.
* Acting as a key point of contact for customers and stakeholders, providing exceptional service.
* Communicating effectively with all parties to ensure timely resolution.
* Collaborating with other teams as needed.
* Other Ad hoc duties as required.
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What We're Looking For:
We are looking for a confident and customer-centric individual who can work independently and as part of a team. The ideal candidate will be proactive and adaptable, comfortable in a fast-changing environment.
* Exceptional organisational skills and attention to detail.
* Strong working knowledge of MS Office, especially Excel.
* Strong time management and organisational skills.
* Fluent English (written and spoken).