LONDIS Clarinbridge, Main Street, Clarinbridge, Co Galway require an Experienced Part-Time Store Supervisor to join their fantastic team on a Permanent basis. Minimum of 1 years experience in a similar position required.
Candidate must be available to work mid-week
OBJECTIVE
To deliver industry leading customer satisfaction through passionate people, who aim to exceed customer’s expectations, in a safe and sustainable environment. Our values are centred around people and respect.
SUPERVISORY
* Supervise the activities of retail sales team on a daily basis and ensure necessary tasks are completed to an appropriate level
* Ensure high quality and consistent customer service is provided at all times
* To delegate and communicate effectively with the retail sales team
* To supervise the effective induction and training of employees
* Assist the store manager in the effective management of retail sales team performance
CUSTOMER CARE
* To ensure customers receive high quality and consistent service at all times
* To deal with and rectify customer complaints in an effective and pleasant manner
* To pro-actively take necessary action in store improvements following customer complaints
OPERATIONS
* Ensure store is merchandised in a customer friendly and competitive manner ensuring compliance with company procedures and guidelines
* Ensure housekeeping in the store is maintained at the highest level
* Co-ordinate in-store sales and loyalty promotions
* To communicate with retail sales team regarding in store sales and promotions
* To ensure the appropriate payment policy is adhered to
* To ensure correct POS is updated as needed
* To react to local market trends and competition in an appropriate manner
STOCK MANAGEMENT
* Ordering of stock and understanding of stock and order card
* To assist the manager in preparations for stock take and supervise where appropriate
* To assist the manager in minimising stock loss through wastage, damages and pilferage
* Ensure food management and waste systems are adhered to by retail sales team
* Check stock to ensure adequate stock is available for customer’s needs
* Ensure stock is rotated appropriately to ensure in date stock is available and to minimise waste through out of date stock
LEGISLATION & SECURITY
* To ensure secure opening and closing procedures with the store manager
* To assist the manager as appropriate in matters relating to managing staff ensuring compliance with labour law, HACCP, Health & Safety and Consumer Legislation
* To ensure potential hazards in the store are identified and reduced or where possible removed/eliminated
* Work with Store Manager to ensure Health & Safety checks are conducted and actioned accordingly
GENERAL
* To know and understand company policies and procedures and ensure they are implemented effectively by retail sales team
* To achieve targets as agreed with store manager
* Escalate issues to store manager as appropriate
* To communicate with the store manager on an on-going basis
* To undertake other additional duties as may be assigned by the store manager
* Minimum of 1 years experience in Retail Management
* Excellent interpersonal and communication skills
* Numerical abilities
* The ability to work as part of a team
* The ability to use initiative
* Sound judgement with the ability to make decisions
* Self-motivated
* Excellent attention to detail
* Knowledge of Food Hygiene is fundamental