Sales And Service Representative - HomeCharge
Role Summary:
We are seeking a highly motivated Sales and Service Representative to join our team. As a Sales and Service Representative, you will be responsible for converting HomeCharge electric vehicle leads to sales while providing exceptional customer service.
Key Responsibilities:
* Maintain compliance with all Health and Safety procedures within your work environment.
* Convert HomeCharge leads to sales by focusing on customer needs and expectations.
* Deliver great customer experience through answering and resolving customer enquiries.
* Dispatch jobs to Field Technicians and maintain close contact to ensure appointments are kept.
* Respond to Technicians' queries, verify appointments, and deal with issues efficiently.
* Provide Technicians with technical information as required.
* Acknowledge ownership and responsibility for assigned calls, adhering to Service Level Agreement (SLA).
* Ensure up-to-date knowledge of Electric Vehicle products and procedures to handle every interaction efficiently.
Person Specification:
* Previous experience in a contact centre or telesales environment is preferred.
* Familiarity with Microsoft Office applications (Word, Excel, PowerPoint) is required.
* Excellent phone-based sales skills, organizational, and interpersonal skills are essential.
* Ability to work independently and as part of a team, flexibility in line with business requirements.
Benefits:
* Employee Assistance Programme.
* Refer a Friend Scheme.
* Cycle to Work Scheme.
* Maternity Pay.
* Free On-Site Parking.
* Employee Discounts.
* Education Assistance.
* Modern Office Facilities.
* Career Progression Opportunities.
* Long Service Awards.
* Life Assurance.
This is an exciting opportunity to join a dynamic team at Actavo HomeCharge. If you are a motivated individual with excellent communication and interpersonal skills, we encourage you to apply.