Job Title: Infrastructure Engineer
Hayward Hawk is working with a long-standing client to find an experienced Infrastructure Engineer to join their growing team.
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Key Responsibilities:
* Provide advanced Level 3 technical support to resolve complex networking and infrastructure issues.
* Manage, configure, and troubleshoot Windows servers and virtualization environments to ensure high availability and performance.
* Administer and support Office 365, including user management, permissions, and security configurations.
* Maintain Active Directory, DNS, DHCP, and Group Policy settings to ensure smooth and secure network operations.
* Oversee mobile device management through Microsoft Intune, ensuring device compliance and security.
* Implement and monitor backup solutions, including performing regular backups, restores, and testing disaster recovery processes.
* Collaborate with cross-functional teams to deliver IT services aligned with business needs, and document processes and solutions effectively.
* Assist with network infrastructure management, including configuring and troubleshooting switches, firewalls, routers, and wireless access points.
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Requirements:
* 3-5 years of experience in a senior technical support role, with advanced skills in network troubleshooting and maintenance.
* Proficient in managing Windows servers and virtualization platforms such as VMware and Hyper-V.
* Solid understanding and practical experience with Windows-based operating systems.
* Skilled in Office 365 administration.
* Familiarity with Active Directory, DNS, DHCP, and Group Policy configurations.
* Proficient in Microsoft Intune and mobile device management solutions.
* Knowledgeable in backup solutions, including experience with Veeam or similar products.
* Relevant Microsoft certifications are required.
* Strong documentation skills and excellent communication abilities.
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Preferred Skills:
* Prior experience in a Managed Service Provider (MSP) environment.
* Hands-on expertise with networking hardware, including switches, firewalls, routers, and wireless access points.