We are expanding our business at a rapid pace and have an AI vision and strategy that needs rapid execution.
We're looking for sharp, energetic and detail-oriented people passionate about implementing AI RegTech solutions that transform the status quo.
This is a key role with ownership of quality AI product development and scaling our SaaS platform to include many more AI products.
Who We Are: AQMetrics is a leading provider of regulatory risk software to global financial institutions.
Our SaaS platform is award-winning, and our range of products make regulatory risk management simple, secure, and globally compliant.
What We Value: People First Putting people first is at the core of everything we do.
It compels us to make decisions based on what is best for our people — employees, partners, and customers.
Customer Delight We are customer-focused.
We strive to provide the best in class, to drive great customer experience through teamwork and high performance.
Integrity We are committed to professional integrity.
We conduct our business to the highest standards with skill, diligence and responsibility.
Professional trust, honesty and compliance are at the core of our culture.
Innovation We value ideas and encourage innovation every day.
What you will do: Provide Level 1/2 support for Windows-based user systems, including managing user accounts and permissions in Google Workspace and Microsoft Azure.
Troubleshoot hardware, software, and network issues across laptops, mobile devices and internal network.
Assist in the support of Office/Microsoft 365 and basic Azure services.
Document technical issues and resolutions to maintain accurate records.
Participate in IT projects such as system rollouts, migrations, and hardware upgrades.
Suggest and assist in the implementation of IT security and efficiency improvements.
Track, update, and manage IT hardware inventory, ensuring all equipment is accounted for and well-maintained.
Patch Management.
Assist with IT Security Awareness training initiatives and Inductions.
Assist with periodic audits related to ISO27001 and DORA.
Hardware and software procurement.
Requirements 2+ years of experience in IT support in a Windows environment.
Strong knowledge of Windows operating systems and Office/Microsoft 365 Knowledge of basic networking protocols (DNS, DHCP, TCP/IP).
Exposure to Microsoft Azure\AWS with experience in user and service management.
Relevant certifications such as CompTIA A+, Security+ or Microsoft Certified Strong problem-solving skills, attention to detail and security focussed.
Excellent verbal and written communication skills.
Ability to work independently and manage multiple tasks simultaneously.
Effective documentation skills with the ability to create & maintain knowledge base articles.
3rd level qualification in Computer Science or related field AWS Certifications Microsoft Intune deployment and MDM.
Evidence of continuous learning Exposure to ISO27001 and DORA Benefits Opportunity to be part of something special, AQMetrics is growing and we want you to be part of our journey People-centric culture Competitive salary Upskilling opportunities Employee Assistance Programme Pension scheme Healthcare for employees and their families Flexible working Bike to Work scheme Active social club with events throughout the year What our Interview Process is Like: Step 1- After you apply, our HR Manager may reach out to you for an introductory call Step 2- If your background is a match for the role, you may be required to complete a technical assessment (role depended) and/or phone interview with 1-2 people Step 3- If you continue through the process, you may be asked to come onsite to interview AQMetrics is an equal-opportunity employer.
We are committed to an inclusive and diverse AQMetrics.