The Academy Plaza Hotel is looking for a Hall Porter to join our team.
Main Duties:
* The hall porters will have a constant visible presence within the lobby area.
* Always smile, maintain constant eye contact, exhibit positive body language, and take pride in your position and appearance. Use initiative to make guests as comfortable as possible, addressing them by name whenever possible.
* The Hall Porter must maintain a professional and friendly demeanor without becoming too casual or familiar with guests.
* Oversee Conference & Banqueting setups, including any refreshment or conference breaks.
* Arrange taxis, coaches, etc., for guests and be aware of parking options.
* Sign your shift checklists.
* Ensure guest wake-up calls are delivered each morning in accordance with the log compiled by the front desk staff.
* Keep the lobby clear of luggage, clean, and tidy.
* Maintain the hotel ambiance at all times, focusing on music, lighting, and the presentation of lobby areas.
* Ensure the storage of luggage in the luggage store is neat, tidy, properly organized, and easy to retrieve. All luggage items must be tagged, with a duplicate tag given to the guest.
* Perform routine cleaning of public areas.
* Work closely with the front office and assist with any guest queries that may arise.
* Possess a wide range of knowledge about the hotel and Dublin as a city. It is imperative to provide guests with accurate information and advice about all in-house services, including the bar and restaurant.
* Be responsible for providing guests with information on local and national amenities, facilities, and services.
Requirements:
The ideal candidate must have a professional and friendly approach, focused on providing excellent customer service. They must be a team player with the ability to multitask and possess excellent attention to detail. A high level of spoken English is required. This position typically involves night work, including weekends.
Benefits:
* Excellent work environment
* Meals on Duty
Please note that this position is for night work and involves working weekends and weekdays.
We currently do not require the assistance of agencies.
Skills:
* Multitasking
* Attention to detail
* Ability to work under pressure
Additional Benefits:
* Meal Allowance / Canteen
* Uniform
#J-18808-Ljbffr