Patient Administrator (temp Maternity cover)
Community Healthcare Ltd was established in June 2018.
As an (AQP) Any Qualified Provider we offer an excellent standard of surgical care to NHS patients for the Community Surgery Scheme (CSS).
Our aspirations are to ensure that every patient's experience is welcoming, relaxed, convenient, and efficient.
We pride ourselves on offering services to patients within their own community, minimizing patient travel time and costs whilst providing a high quality of care.
We provide multiple sites across Lincolnshire for NHS patients to choose where they have their surgery performed.
All of our surgical, medical, and nursing care is planned and provided by a highly-qualified, specialist team of consultants, surgeons, physiotherapists, nurses, and Healthcare Assistants.
We require a part-time Patient Administrator to work 4 days per week, Mon, Tue, Thu, Fri 9am to 5pm with a 30-minute unpaid lunch break = 7.5 hours per day (30 hours per week).
Overview of the role:
* Receive, assist, and direct patients in accessing the appropriate healthcare service in a courteous, efficient, and effective way.
* Undertake a variety of administrative duties to assist in the smooth running of CHL, including the provision of secretarial and clerical support to clinical staff and other members of the team.
* Facilitate effective communication between patients, members of the primary health care team, secondary care, and other associated healthcare agencies.
Main duties of the job
The duties and responsibilities to be undertaken by members of the practice administration team may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the Chief Operating Officer, dependent on current and evolving workload and staffing levels:
* Opening up/locking up of premises and maintaining security in accordance with practice protocols.
* Maintaining and monitoring the appointment system.
* Processing personal and telephone requests for appointments, visits, and telephone consultations, and ensuring callers are directed to the appropriate healthcare professional.
* Processing and distributing incoming (and outgoing) mail.
* Taking messages and passing on information.
* Filing and retrieving paperwork.
* Computer data entry/data allocation and collation; processing and recording information in accordance with CHL's procedures.
* Initiating contact with and responding to requests from patients, other team members, and associated healthcare agencies and providers.
* Providing clerical assistance to staff as required from time to time, including word/data processing, filing, photocopying, and scanning.
* Ordering, re-ordering, and monitoring of stationery and other supplies.
About us
At Community Healthcare, we strive to deliver safe, high-quality compassionate care to all our patients through the provision of readily accessible, community healthcare services by top professionals.
Job responsibilities
Main Purpose of the Job:
* Offer general assistance to the CHL team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.
* Receive, assist, and direct patients in accessing the appropriate healthcare service in a courteous, efficient, and effective way.
* Undertake a variety of administrative duties to assist in the smooth running of CHL, including the provision of secretarial and clerical support to clinical staff and other members of the team.
* Facilitate effective communication between patients, members of the primary health care team, secondary care, and other associated healthcare agencies.
Person Specification
Qualifications
* Educated to A level standard or equivalent.
* GCSE Maths and English.
Experience
* Exceptional administrator who can understand and deliver within a complex working environment.
* Good organization skills and the ability to multi-task.
* Enjoys working with a range of people and is able to tailor their approach to a diversity of patient needs.
* Outstanding telephone manner with the ability to adapt approach to different situations.
* Excellent verbal and written communication skills.
* Committed to delivery of consistently high standards of administration.
* Self-starter with the ability to work on own initiative, as well as working well within a team.
* Enjoys the routine and rhythm of a process-driven environment.
* Comfortable making a significant contribution in a small team.
* Able to balance working independently with appropriate escalation.
* Committed to delivery of consistently high standards of testing and administration.
* Experience of working in the NHS.
* Experience of working in a GP practice.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
#J-18808-Ljbffr