Job ID: | Amazon Web Services EMEA SARL (Irish Branch)
As a Cloud Support Engineer, you will learn at an accelerated pace how to use and leverage
many different cloud technologies to help our customers succeed.
You will act as the Cloud
Ambassador across AWS products, providing our customers with required tools and tactics to
scale their impact in world-wide markets.
The Cloud Support Engineer - Containers role supports services that focus on Containerization
including Elastic Kubernetes Service (EKS), Elastic Container Service (ECS), Elastic Container
Registry (ECR), Fargate, App Mesh, and Batch.
In this role, engineers interact with customers that
reach out to AWS via email, chat, or phone, helping our customers automate the management,
scaling, and deployment of containerized applications.
Apart from working on a broad spectrum of technical issues, a Cloud Engineer in AWS may also coach/mentor new hires, develop &
present training, partner with development teams on complex issues or contact-deflection
initiatives, participate in hiring, write tools and scripts to help the team, or work with leadership
on process improvements and strategic initiatives.
AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption,
and growth from the largest and fastest growing small- and mid-market accounts to enterprise level customers including public sector.
The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success.
AWS Support
also partners with a global list of customers that are building mission-critical applications on top
of AWS services.
Key job responsibilitiesYour day as a Cloud Support Engineer will include, but not be limited to, the following
activities:You will be primarily responsible for solving customer's cases through a variety of
contact channels (telephone, email, and web/live chat), applying advanced
troubleshooting techniques to provide tailored solutions and working with them to dive
deep into the root cause of an issue.You will drive initiatives that improve support-related processes and our customers'
experience.
These can include tutorials, how-to videos, technical articles, trainings,
among others.You will leverage your customer support experience to provide feedback to internal
AWS teams on how to improve our services, and work on critical, highly complex
customer problems that may span multiple AWS services.You will be continuously learning groundbreaking technologies, and developing new
technical skills and other professional competencies.You will act as interviewer in hiring processes, and coach/mentor new team members.PLEASE NOTE: This role requires the flexibility to work 5 days a week (occasionally on
weekends) on a rotational basis.
Schedules may align to Sunday - Thursday, Tuesday –
Saturday or Monday - Friday.About the team
AWS Support Engineering is a customer-facing global organization that provides technical
support to our customers as well as our internal teams.
As a member of our team, you will be at
the forefront of this transformational technology, operating on a follow-the-sun model.
You will
be assisting a global list of companies and developers that are taking advantage of a growing
set of services and features to run their mission-critical applications.
BASIC QUALIFICATIONS1+ years of software development, and 2+ years of technical support experienceExperience troubleshooting and debugging technical systemsExperience working with any of the container orchestration management tools such as Kubernetes, Docker Swarm.
Basic understanding of Container networking.
Good understanding of Linux, Networking concepts and protocols (DNS, TCP/IP, DHCP, HTTPS, OSI Model, Filesystems, disk space, Memory, CPU issues, Security, Encryptions etc.
).PREFERRED QUALIFICATIONSKnowledge or experience with application deployment pipelines (Git, SCM, Chef, Puppet, Jenkins, Ansible, or related tools), Docker and Kubernetes.Knowledge of the complete deployment lifecycle (design, build, test, deploy) including deployment methods such as Blue/Green, Rolling Deployments.Experience working with Iac (Terraform, CDK, Cloudformation).Knowledge or experience with any one scripting language.Understanding of cloud computing concepts and/or experience with any cloud
platforms (AWS, Azure, Google Cloud).Amazon is an equal opportunities employer.
We believe passionately that employing a diverse workforce is central to our success.
We make recruiting decisions based on your experience and skills.
We value your passion to discover, invent, simplify and build.
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Please consult our Privacy Notice () to know more about how we collect, use and transfer the personal data of our candidates.
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Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers.
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