Job Title: Level 2 Support Technician
Summary:
This is a temporary position for a Level 2 Support Technician, primarily working out of Letterkenny, Donegal. The successful candidate will be employed as an agency employee and will work a 35 hour week.
Responsibilities:
* Provide onsite support at specific sites or multiple sites via mobile;
* Prioritise, manage and respond to Service Desk calls in a timely manner logged on the service desk system;
* Travel to sites to support users within our geographical region;
* Establish and build on good working relationships with customers;
* Troubleshoot hardware faults and refer them to third parties when necessary;
* Assign warranties on hardware to third parties where appropriate;
* Perform system administration using Active Directory;
* Set up or amend Windows accounts/mailboxes;
* Access and update email branding site for new and staff movers;
* Manage generic NCHD accounts and profiles;
* Activate and patch network points, liaise with electrical contractors and networks staff;
* Assist the networks team when necessary;
* Broadband site support, troubleshoot and diagnose problems;
* Liaise with the user broadband supplier and/or network support where faults occur;
* Troubleshoot system problems, diagnose and solve software faults (e.g. Citrix);
* Install and configure computer hardware and peripherals, operating systems and applications;
* Involve in the roll-out of new systems (National and Local) through Service Introduction;
* System Administration - amend privileges/security permissions on server shares, set up new shared folders on existing shares;
* Liaison with IPMS, NIMIS, and Lab systems admin personnel regarding account setups;
* Manage PST requests and data requests for staff moves;
* Liaise with third-party vendors for software/hardware installations;
* Support for new sites, installations of hardware in new locations, and coordinating office moves to other sites;
* Deal with 'how to' and information requests including data security and ICT policies;
* Liaison with local and national ICT teams (e.g. Server and Network management);
* Install individual software requests;
* Managed Print devices - liaise with vendors including IP information;
* Arrange, follow or advise information regarding disposal of old or obsolete equipment;
* Access consoles to push or provide solutions for requests (e.g. Content encryption);
* Carry out backup routines and tape changes in some cases;
* Follow and adhere to SD processes, procedures, and follow escalation process and other matters as appropriate;
* Coordinate office activities to secure efficiency and compliance to procedures and processes;
* Create and update records and databases with personnel, financial and other data;
* Submit timely reports and prepare presentations/proposals as assigned;
* Assist colleagues as requested;
Requirements:
* Minimum 1 year's experience working in an IT Support environment;
* Excellent working knowledge of the full Microsoft Office suite and report writing;
* Good problem-solving, analytical, and decision-making skills;
* Evidence of production of quality deliverables;
* Understanding of the Irish Healthcare system;
* Third-level education qualification preferable;
Business Competencies:
* Excellent written and oral communication skills;
* Excellent teamwork and interpersonal skills;
* Proven ability to organise work in an organised manner;
* Self-starter with a willingness to take responsibility;
* The ability to interact with key stakeholders in a professional manner;
Benefits:
* 30 days Annual Leave + Bank Holidays;