Senior Parts Advisor / Parts Manager
Reporting to the Aftersales Manager at Slatterys Garage Ltd, a Main Dealer for the Peugeot brand since 1973.
About Us
We are seeking a positive and motivated individual with a 'can do attitude' to join our successful, fast-paced aftersales team.
Key Responsibilities
* Assist and advise customers via telephone, online, and face-to-face
* Efficiently pre-pick and distribute parts to service technicians daily
* Process customer orders from service advisors
* Build and maintain strong relationships with new and existing customers & suppliers
* Utilize the Company dealer management system (DMS) to process orders and invoice customers
* Monitor vehicle health checks to select required parts and price them accurately
* Communicate with service advisors and technicians about inventory, pricing, and delivery times
* Maintain an organized parts inventory and order parts from manufacturers and other suppliers
Requirements
* Experience working in a busy Parts department at a Main franchise dealer
* Good knowledge of motor vehicles and technical background to interpret complex parts catalogues
* Ability to work alone or in cooperation with other team members to deliver excellent customer service
* Computer literacy and ability to follow processes in accordance with the Company dealer management system (DMS)
* Punctuality, initiative, and a strong work ethic
* Confidence to mentor and coach less experienced team members
* Attention to detail and desire to achieve high standards
Additional Requirements
* Willingness to learn and develop
* Good attendance and time-keeping