Summary of Responsibilities:
PharmacyStore is an Irish-owned community pharmacy group with 5 stores and strong ambitions to continue growing in the local communities we serve. This role is based in Ballycasey Pharmacy, Shannon, Co. Clare.
A full-time Pharmacy Technician is a key member of our team, providing excellent customer and patient care as per the Pharmacy Technician qualification and requirements. Key responsibilities include:
Professional Practice
* Understanding pharmacy practices, procedures, laws, and ethics of dispensing.
* Operating within PSI controls and regulations, maintaining computer records, and adhering to company procedures.
* Maintaining stock control, rotation, levels, suppliers, and delivery details as set down by the managing pharmacist.
* Maintaining standards and cleanliness in the dispensary as directed by the managing pharmacist.
Supply of Medicines
* Receiving, recording, and assembling prescriptions, issuing receipts, and collaborating with pharmacists on complexities or changes.
* Providing over-the-counter medicines, recommending suitable medicines, and referring to pharmacists when necessary.
* Ensuring accuracy in the dispensing process by monitoring, reviewing, and taking action to minimize errors.
Customer Service
* Dealing with customers professionally and efficiently, understanding customer service standards required by PharmacyStore.
* Escalating issues to duty managers when necessary.
* Making recommendations to improve customer service.
* Assisting with over-the-counter sales and front-of-counter duties.
Organisation & Training
* Building relationships with team members to ensure seamless service delivery.
* Participating in training and development programs provided by the pharmacy.
* Taking initiative in developing job functions and supporting own development.
* Communicating effectively with stakeholders, ensuring clear, understandable, and frequent communication.
Business Acumen
* Understanding the pharmacy business and how the Pharmacy Technician role contributes to PharmacyStore Group.
* Covering roles in other PharmacyStore locations as needed.
The ideal candidate will have a Pharmacy Technician Qualification, at least 3 years of pharmacy experience, a strong customer focus, and ability to work independently and as part of a team.