The Guinness Storehouse is seeking enthusiastic and motivated individuals to join the Visitor Experience team as Storehouse Assistants.
About the Role
This dynamic role requires a confident, creative individual with excellent people skills, high professional standards, and customer-facing experience. As a self-motivator, you will be responsible for motivating others and delivering exceptional customer service throughout the visitor experience.
Key Responsibilities:
* Maintain a high standard of customer service at all times
* Ensure all customer needs are met, and they receive prompt and excellent service
* Handle customer complaints professionally and strive for customer satisfaction
* Demonstrate interactive experiences such as tasting and pouring Guinness
* Ensure accurate cash and credit transactions
* Engage crowds and tutor them in interactive showcase experiences
Requirements:
* Previous experience in public speaking, entertaining, or performing
* At least 1 year's experience in a customer-facing role within hospitality, tourism, or bars
* Fluent English; a second language is highly desirable
Benefits:
* Competitive hourly rate of €13.90, with Sunday premium pay
* Rates increase after 6 months of continuous service
We value our employees' contributions and offer a supportive work environment where you can grow and develop your skills.