Irish owned and operated, Select Tech Group comprises a multi-channel portfolio, bringing the most distinctive technology brands to our retail, business and education customers and partners.
Select Technology Group operates across 55 locations and welcomes 4 million customers annually.
* Select Apple Premium Reseller redefines Apple sales, service repairs and solutions.
* DID with over 55 years experience in the latest home appliance technology solutions.
* Blink 24, the group's boutique distributor.
What benefits do you get from working with us?
* Performance related bonus
* Commission on Sales
* Fantastic Employee discounts
* Cycle to Work Scheme
* Employee Incentives and Discount Schemes
* Employee Assistance Programme (EAP)
* Extensive Training and Development Programme
* Growth and development opportunities with clear career path progression
* Recognition of Long Service
Job Summary
You will be joining an Apple retail business that covers the Irish and UK markets, with 21 stores across Ireland and the UK. The Irish market plays a very important role in the business.
As Assistant Manager, you will represent the best of the company, managing one of the most important stores in the group for both revenue, profitability and visibility from a global Apple perspective. You will be responsible for establishing a consistent, efficient, and high performing store and maintaining the high standards required within an Apple Premium Reseller.
Your store will provide our customers with the best impression of our business, setting the standards for our other stores to follow.
Responsibilities and Duties
These include, but are not limited to:
* Champion your Store Team Members (STMs), providing mentoring, coaching and direction at all times.
* Support the delivery of the Company's expected levels of customer service.
* Manage your STMs abilities with the needs of the customer where the situation dictates.
* Manage your daily available resources ensuring the smooth flow and operation of the shop floor covering both sales and service.
* Ensure the stores merchandising meets expectations and looks its best at all times.
* Manage the STMs through their appearance, performance and attendance with support of the Store Manager, Retail Sales Manager Ireland and People Operations.
* Work in conjunction with the Store Manager to enable the store to exceed its targets and KPIs. (Whether that be setting individual STM targets and your own. Be creative in how you motivate your staff to reach and exceed such targets and KPIs.)
* Ensure your shop floor is always ready to trade. Take pride in the appearance of the front of house areas, benches, pods, and furniture by making sure they are all in working order and in the correct positions.
* Where appropriate, manage and oversee customer complaints and returns so that they are either dealt with internally at store level or escalated to the correct level of management/department.
* Actively develop the skills and techniques of your STMs through regular training, coaching and 1-2-1 reviews. By also allowing them the opportunity to work through the various online training at quiet times or provide coaching sessions on how to deliver excellent customer service.
* Advise and guide your STMs through the Company's core principles and policies.
* Proactively manage first level People Operations matters such as return to work interviews, liaising with People Operations on specific issues which may require you to undertake investigations, performance/attendance management and reviews.
* Oversee the store closure routine by making sure the right STMs are undertaking the necessary close down duties and overseeing the cashing up process.
* Make the necessary daily trips to the bank as required or dictated by the Store Manager.
* Assume the responsibilities of the Store Manager in their absence.
* Ensure duty of care to both employees and customers by providing a safe and clean store environment.
* Key holding responsibilities.
* Keep abreast of Apple technologies and developments.
* Demonstrate products, their functionality and benefits.
* Create schedules, order supplies and write reports.
* Communicate with the purchasing department to understand availability and/or visibility of stock.
* Take ownership with the store team of stock management, intake, RMA to ensure stock accuracy and holding matches the company inventory system.
* Any other duties as directed by the Store Manager or Retail Sales Manager Ireland.
Our Assistant Manager will need to be someone who possesses the following skills, experience and attributes:
* 2+ years' experience in retail.
* Experience managing people.
* Passion and drive to succeed and meet required standards and targets.
* Maturity to handle/approach situations with the right character and temperament as the situation dictates to obtain the best outcome.
* Ability to engage and encourage staff to grow, develop and succeed.
* Trustworthy, loyal and hardworking. Our Managers work weekends and need to provide that continuity of service to their store and lead by example.
* A healthy interest in Apple technologies and technology in general.
* Willingness to grow and develop your technical knowledge.
* An ability to get customers enthused about present and future Apple products.
* Capability to handle tasks under pressure.
* Previous management experience in a retail environment is preferable.
* Confident knowledge of OSX and iOS is a must.
* A common-sense approach to task management and an ability to rise to challenges.
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