Job Overview
Castleknock Golf Club is seeking a dedicated and experienced Restaurant Manager to oversee the customer-facing areas and office administration of the VUE Restaurant. The ideal candidate will be responsible for ensuring exceptional customer service, efficient operations, and achieving revenue and efficiency targets while fostering a positive work environment.
Key Responsibilities:
Report directly to the club’s Operations Manager.
Ensure an efficient and friendly service for all guests.
Maintain high levels of customer satisfaction at all times.
Foster a positive and productive working environment for the team.
Train staff to uphold uniform service standards and schedule regular refresher training sessions.
Maintain cleanliness and adhere to health and safety regulations at all times.
Handle customer complaints effectively and escalate if necessary.
Collaborate with department managers and liaise effectively with all departments.
Ensure all service items and consumables meet the highest standards.
Manage stock levels, including stocking and restocking equipment.
Understand and balance budget spend versus revenue.
Manage staffing costs in line with pre-agreed budgets.
Maximise all revenue streams using various selling strategies to achieve agreed gross profit percentages.
Minimise stock waste and losses through monthly stock take records.
Develop and review an annual and monthly plan in collaboration with the Operations Manager and Head Chef.
Provide the Operations Manager with weekly revenue reports.
Attend weekly HOD meetings to plan restaurant and kitchen operations at least 7-10 days in advance.
Identify, correct, and report anomalies on POS systems in a timely manner.
Implement staff and member policies as directed by the line manager.
Identify and implement efficiency improvements in all operational areas.
Experience & Skills Required:
2-3 years of experience in a Food & Beverage management or supervisory role.
Excellent communication and interpersonal skills.
Strong knowledge of food safety and hygiene regulations (HACCP certification preferred).
Proven leadership and team motivation abilities.
Staff training and development experience.
Competence in budgeting and cost control.
What We Offer:
A collaborative and supportive team environment.
Meals on duty.
Discounts in the Pro Shop.
Complimentary rounds of golf.
Professional development and training opportunities.
If you are a passionate hospitality professional looking to manage a high-quality restaurant in a prestigious golf club setting, we would love to hear from you!