Under the guidance of the Health Club Manager, the main responsibility is to increase guest and customer satisfaction by providing efficient, prompt, high levels of customer service and to carry out the role of Fitness Instructor and to ensure presentation, cleanliness of the facilities.
ACCOUNTABILITIES:
1. To complete all inductions, fitness assessments and programme prescriptions in a professional manner.
2. To devise personal exercise programs for individuals according to age and level of fitness.
3. To supervise and motivate all health club customers.
4. To teach Exercise To Music studio based classes.
5. Maintain a high level of knowledge, keeping abreast of new trends within the industry.
6. Maintain a current first aid and lifeguard qualification.
7. To do swimming pool water testing, backwashing and plant room duties according to centre policy and training.
8. To complete all cleaning schedules with records kept up to date.
9. Ensuring maintenance checks are done and records kept up to date in accordance with the manufacturers recommendations.
10. To work on the reception desk to take bookings or provide information about facilities.
11. To take prospects on tours of the club and selling of club memberships.
12. Maintaining the clubs membership database.
13. To maintain the safety and well being of Members and Guests using the facilities.
14. Maintain a clean and safe environment.
15. Maintain the highest standards of service, presentation and professional advice offered to customers using the fitness facilities.
16. Contribute to programming and general operation of the facilities through ideas and support.
17. To perform any other duties as directed by Management.
18. To work as part of the Team, being aware of colleagues and their needs, and be flexible at all times to the requests of management.
19. To promote sales within the department and across the hotel.
20. To have pride and commitment in your area of work.
21. To attend training sessions as required.
22. To attend appraisal/assessments as required.
23. To attend Hotel and Departmental Meetings as required, ensuring effective communication at all levels.
24. To maintain all company policies and procedures.
25. To ensure that all hygiene regulations are adhered to at all times as required by law.
26. To comply with statutory and legal requirements for Health & Safety, Fire, Hygiene, Licensing and Employment as required by law.
27. This is not a full and final list of duties and responsibilities and you may be required to carry out other tasks as directed by management.
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