Key Account Manager Position
We are seeking an experienced Key Account Manager to join our team. The role will focus on account management and development of new business, working closely with the Head of Key Accounts and Area teams to drive profitable growth within a sustainable portfolio.
The successful candidate will be responsible for managing a portfolio of customers, reviewing on a regular basis, to ensure customer visits, review of new sales opportunities and retention issues are all given attention in accordance with pre-agreed standards.
Key Responsibilities:
New Business Development
* Developing a comprehensive understanding of the business, categorising all major business opportunities, targeting future prospects, building long-term relationships and winning new customers.
* Selling additional work to customers, either as upgrades to service, expanding the number of sites we service, or selling solutions to particular problems as a result of quotations.
Account Management
* To manage a portfolio of customers, reviewing on a regular basis, to ensure customer visits, review of new sales opportunities and retention issues are all given attention in accordance with pre-agreed standards.
* Work closely with operational colleagues to ensure that there is a close match between our service delivery and customer expectations and requirements.
* Have a full understanding of the cost base of our business and to act within policy guidelines in all quotations, liaising and consulting as necessary with Key Stakeholders.
* Active management of customer's debt position, to ensure we do not exceed pre-agreed aged debt targets.
* Maintain and increase the overall profitability of the portfolio.
Requirements
Other
* Be able to review and understand large pieces of data swiftly, to make logical commercial decisions to benefit and protect the business.
* Maintain a comprehensive knowledge of operational best practice, and be able to advise on washroom hygiene solutions across the full spectrum.
* Have a full understanding of competitor activity in the market, being knowledgeable about the content of competitor offerings and competitive pricing.
* Undertake other tasks and activities as reasonably requested by your manager.
* Sales experience essential; account management and negotiation experience preferred.
* Internal and external influencing skills.
* Development and execution of new business development strategies.
* Building strategic relationships, both internally and externally.
* IT literate (use of the Google Suite or Microsoft Suite in particular).
* Presentation skills.
Benefits
Critical Competencies
Performance
* Collaborates – Effectively encourages good relationships with colleagues and customers.
* Convinces and Persuades – Makes a positive impact on others' behaviour.
* Holds to Account – Holds themselves and colleagues accountable to high standards of performance.
People
* Understands self and others – Awareness of why others act as they do, and uses this information beneficially
* Develops self and others – Invests time and resources to develop others' long term capabilities through support, coaching and feedback.
* Leads and Inspires – Inspires others by creating and communicating a compelling vision.
Pace
* Commercial Insight – Digs deeper and gathers information in order to make sound business decisions.
* Entrepreneurial Drive – Drives to achieve and exceed goals, continuously improves business performance.
* Initiative – Is proactive in searching for and seizing new business opportunities.
Passion
* Passion for customers – Actively drives to exceed customer expectations.
* Strategic Thinking – Is able to piece things together, make sense of large amounts of information and apply it effectively in a business context.
* Courage – Takes on challenges, and is honest about own strengths and abilities.
What We Offer
* A Competitive Salary,
* Job Stability & Security,
* Progression Opportunities,
* 20 Annual Leave Days,
* Access to Company Pension,
* Employee Assistance Program,
* Refer A Friend Bonus Scheme,
* Cycle to Work Scheme.
{lang_code}: en