Key elements of the role
Responsibilities shall include but are not limited to the following.
Developing the spare parts business within the Spare Parts Department
Interacting with customers, dealing with their enquiries and responding appropriately
Identifying customer requirements should they present with poor descriptions
Processing, managing orders for customers in accordance with established procedures
Coordinating the development and distribution of parts to customers
Considering financial impact, return issues and warranty support
Resolving complaints by determining the appropriate response, considering consumer satisfaction and financial impact
Responsible for spare parts sales orders
Stock control and material planning
Acting as professional liaison with various departments including Design, Production, Sales, Purchase
Working with both internal and external parties to ensure timely delivery of spare part orders.
General administration of all relevant processes, e.g. Sales orders, Invoicing, contract spares, stock adjustments, etc.
Good awareness and knowledge of product, builds and materials
Responsible for tracking and reporting on key department metrics
Performing other related duties as assigned
Qualifications, experience & competencies
A third level degree qualification, or trade, in a relevant discipline or suitable experience (Engineering is preferred)
Manufacturing background is desirable
Will have one to two years’ experience in a similar role
Good working knowledge of Baan, LIKV and Excel
Expertise in sales procedures and best practices
Proven ability to implement process improvement initiatives
Service minded, customer focused and team player with strong leadership skills
Strong decision-making and problem solving skills
Benefits
We offer a competitive salary, pension scheme, training and development opportunities, subsidised canteen, retailer discounts, travel opportunities, sports and social club, cycle to work scheme and if that isn’t enough, we have an early finish on a Friday!
**Please note, CV's will not be accepted directly by email.
**We do not require the assistance of recruitment agencies for this role.
#LCC
Have we awoken your interest? Then we look forward to receiving your online application. If you have any questions, please contact Micheal Maher.
One Passion. Many Opportunities.
The company
Liebherr Container Cranes Ltd. is one of the world's leading manufacturers of ship to shore cranes, rail mounted gantry cranes and rubber tyre gantry cranes. From its base in Killarney, Ireland, the company designs, builds and exports container cranes worldwide. Founded in 1958 as the first Liebherr factory outside of Germany, today, container cranes manufactured by Liebherr in Ireland are renowned for their quality, longevity and productivity.
Location
Liebherr Container Cranes Ltd.
Killarney
Ireland (IE)
Contact
Micheal Maher
michael.maher@liebherr.com
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