We are seeking a Content Analyst to join our team in multiple markets including Finnish, Thai, Albanian, Hebrew, Persian, Polish, Russian, Romanian, Hungarian, Ukrainian, Dutch, French & German. As a Content Analyst, you will be responsible for investigating and resolving reported issues, enforcing client Terms of Use, and gathering data to improve the user experience.
Main Responsibilities:
* Investigating and resolving reported issues (inquiries via ticketing system), such as requests for account support or potentially abusive content
* Enforcing clients Terms of Use by carefully monitoring reports of abuse on the site
* Becoming and remain knowledgeable about client's products and community standards
* Using market specific knowledge and insights to find scalable solutions to improve the support of our community of users
* Gathering, analysing, and utilising relevant data to develop ways to improve the overall user experience
* Recognising trends and patterns and escalating issues outside the company policy to the global team
* Identifying inefficiencies in workflows and suggest solutions
Skills & Competences:
* Strong personal resilience with the ability to operate in a pressured and fast paced environment
* Strong interpersonal skills, verbal, and written communication skills and most importantly – empathy
* High adaptability and positive approach to challenges
* Ability to make decisions, prioritise, solve problems and work as part of a team
* Effective Time management & Prioritisation skills
* Ability to consistently hit KPIs on time
Language Skills:
* Fluent level of market language in oral and written communication, with in depth understanding of culture and social trends in the region
* Advanced level of English (C1)
Contract: Full-time, permanent
Compensation:
* €29,700 per year as base salary
* 25% salary uplift for late hours from 10pm to 2am
* Free meal (lunch or dinner) on site
* Private healthcare
* Pension contribution
* 25 days of annual leave
* Extensive Training and access to CPL's Wellness Programme
* Tax Saver and Bike-to-Work Scheme
Working Hours: Monday to Friday, occasionally weekends and bank holidays. Day shift (9am – 5:30pm) or Evening shift (6pm – 2am). No rotations.
Location: Dublin 18, Sandyford, Dublin South. This is an office job. Work from home / remote work is not an option.
Important: Due to the nature of the role, candidates must be fully confident in dealing with sensitive content.
Why Apply?
* Chance to work within multicultural and diverse team
* Great internal opportunities for career progression – employees with good performance can become Quality Auditors, Quality Analysts, Trainers & Team Leads
* No shift rotations – fixed working schedule
* Meals on-site, private healthcare and pension contribution
* No previous experience required – full training is provided