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Client:
COPE Galway
Location:
Galway, Ireland
Job Category:
Other
EU work permit required:
Yes
Job Reference:
f800b61fc176
Job Views:
2
Posted:
15.03.2025
Expiry Date:
29.04.2025
Job Description:
Job Title: Emergency Accommodation Coordinator
Reporting to: Family Services Manager (direct line manager) and Day Centre Manager
Date of Issue: March 2025
The Role
The overall purpose of this role is to source suitable private emergency accommodation and to coordinate and support engagement with accommodation providers in conducting assessments of this accommodation against required standards. The role will involve visiting emergency accommodation regularly, including in advance of placements and following up on complaints and feedback to ensure that required standards are being met and to resolve accommodation-related issues with families and individuals. The role also involves liaising with accommodation providers on behalf of clients, COPE Galway, and the local authorities, adopting a solutions-focused approach. The role will have direct interactions with people in Homeless Services.
Duties and Responsibilities
The Emergency Accommodation Coordinator is responsible to the Family Services and Day Centre managers and key duties include:
Accommodation Sourcing and Coordination
* Forward planning regarding the type and level of placements required
* Actively seeking and securing suitable placements
* Proactively seeking new accommodation providers and options across Galway City and County
* Ensuring that accommodation sourced adheres to required standards
* Attending accommodation settings to ensure appropriate standards are maintained
* Engagement and relationship building with accommodation providers
* Supporting clients with accommodation-related complaints and feedback
* Monitoring attendance in accommodation and providing reports to the team
Administration
* Maintaining administration and filing systems
* Developing systems for booking and administering placements
* Liaising with accommodation providers regarding bookings and invoicing
* Writing reports and collating statistics regularly
* Managing bookings on the Pathway Accommodation and Support System (PASS)
General
* Maintaining confidentiality and discretion
* Being courteous and respectful in all interactions
* Supporting clients to voice their accommodation-related complaints
* Attending and contributing to team meetings
* Ensuring health and safety standards are maintained
Person Specification
The ideal candidate will have strong relationship-building skills, be self-motivated with excellent communication skills, and have a deep understanding of the challenges faced by people experiencing homelessness.
Experience:
* One year's experience working with homeless people or a related field
* An understanding of the nature of homelessness
* Strong interpersonal and teamwork skills
* Administrative and project management skills
* Full clean driving license and use of own vehicle
Key Terms and Conditions:
Hours of Work: 37 hours per week, Monday to Friday, with occasional out of hours work required.
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