Our client, based in Dublin 12, is currently seeking an experienced Service/Contracts Administrator to join their team. This is an excellent opportunity for a proactive professional looking to develop their career in a dynamic and supportive environment.
The Service/Contracts Administrator will be responsible for managing both large and small accounts by ensuring contract efficiency, customer retention, and revenue growth. The role involves proactive contract administration, tendering, upselling maintenance solutions, and debt reduction. The successful candidate will work closely with maintenance and operational teams to support service contract administration and create tender documentation.
The Role
* Customer Retention & Growth: Drive execution of individual sales plans, analyse contract profitability reports, and implement improvement plans to support revenue and margin growth within assigned customer portfolios.
* Manage sales administration tasks related to customer contracts, complete tendering and renegotiation documentation, and handle customer contract queries effectively.
* Follow up on Purchase Orders (POs) for maintenance contracts and call-outs, ensure timely contract renewals and renegotiations, and generate opportunities and leads via CRM.
Duties of the Role
* Retail Customer Services: Proactively support renegotiations of expiring contracts, identify and address potential cancellation risks in collaboration with other teams, defend price escalations, and resolve contract-related issues.
* Data Quality & Customer Communication: Coordinate contract negotiation issues with supervisors, track and manage contract renegotiation activities in CRM, conduct follow-ups with customers to assess satisfaction and identify further opportunities, and maintain accurate customer and contract data.
The Ideal Candidate
* Previous experience in account management, experience with tendering, contract administration, and upselling solutions, and a background in the service industry are beneficial.
* Proficiency in Microsoft Office and CRM tools, strong negotiation and problem-solving skills, effective communication skills (written and spoken English), and a customer-centric mindset with a proactive and innovative approach.
* A high attention to detail and ability to manage multiple accounts efficiently are also essential.
Benefits
Commission, hybrid working, pension scheme, 21 days holiday + 10 bank holidays, professional development opportunities, experienced leadership support.