We know the technology intimately and stay up-to-date with its advancements. This passion drives us to support our customers in their innovative endeavors.
Members of the AWS Cloud Premium Support team are at the forefront of Cloud technologies, interacting with the full breadth of AWS services. We surround ourselves with experts who are fanatical about cloud computing and believe that world-class support is essential for customer success.
Our importance lies in providing advanced monitoring and troubleshooting solutions to our customers, replicating and reproducing issues to deliver high-standard resolutions for complex situations. Our Engineers serve as the primary point of contact for our customers during critical events, acting as their consultants.
We have a diverse range of customers, including notable names like Netflix, The CIA, and NASA, who all rely on the AWS cloud. While expertise in various skills is not necessary, having a willingness to learn new things is crucial, especially in AWS where you will encounter novel technologies.
How we impact your career:
We challenge you to grow, teach you new skills, and reward you when you excel. Our goal is to help you reach your goals and provide opportunities for development and advancement.
We also offer assistance with relocation, if needed, due to our globally distributed team that operates under a follow-the-sun model and experiences rapid growth.
Amazon has been recognized as #5 most admired company in the US, #1 most innovative, and #1 in Customer Service. With AWS, you have the chance to contribute to the global shift towards cloud computing, helping individuals and businesses transition their computing infrastructures and applications to the cloud.
Are you ready to make a difference and help our customers maximize their use of AWS services? If you have a passion for the cloud, read on:
Every day brings new challenges:
* Learn and utilize cutting-edge technologies
* Apply advanced troubleshooting techniques to provide unique solutions tailored to our customers' individual needs
* Interact with leading technologists worldwide
* Work directly with AWS architects to help reproduce and resolve customer issues
* Leverage your experience to provide feedback to internal AWS teams on how to improve our services
* Drive customer communication during critical events
Follow-the-sun model with globally located support sites: No after-hours on-call or mandated overtime in this role.
Career development within AWS Support: We promote advancement opportunities, including Senior Support Engineer, SME, Operations Manager, Solutions Architect, and Technical Account Manager.
Variety: Support engineers not only work a broad spectrum of technical issues but may also coach/mentor new hires, develop and present training, partner with development teams on complex issues or contact deflection initiatives, participate in recruiting, write tools/script to help the team, or work with leadership on process improvement or strategic initiatives.
A day in the life:
AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest-growing small- and mid-market accounts to enterprise-level customers, including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers building mission-critical applications on top of AWS services.
About the team:
Diverse Experiences
Amazon values diverse experiences. Even if you don't meet all the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.
Why AWS:
Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Work/Life Balance:
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.
Inclusive Team Culture:
Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empowers us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.
Mentorship and Career Growth:
We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship, and other career-advancing resources here to help you develop into a better-rounded professional.
BASIC QUALIFICATIONS:
* Ability to communicate effectively in English and Portuguese (written and spoken) with 2+ years of relevant experience
* Exposure to streaming technologies (Redshift, Quicksight, Neptune). Log analysis and General Troubleshooting (tuning and optimisation, Search and Indexing Operations, mapping, monitoring) understanding on Elastic Stack (Elastic, Logstash, Beats, Kibana, Fluentd etc). Experience with Apache Flink, Apache Spark
* Experience with System Administration and troubleshooting with Linux (Ubuntu, CentOS, RedHat) and/or Microsoft Windows Server and associated technologies (Active Directory), Networking and troubleshooting (TCP/IP, DNS, OSI model, routing, switching, firewalls, LAN/WAN, traceroute, iperf, dig, cURL or related)
* Bachelor's degree in Information Science / Information Technology, Data Science, Computer Science, Engineering, Mathematics, Physics, or a related field OR equivalent experience in a technical position
PREFERRED QUALIFICATIONS:
* Experience in a customer support environment, analysing, troubleshooting, and providing solutions to technical issues
* Understanding of Cloud Computing concepts
* Experience scripting or developing in at least one of the following languages: Python, R, Ruby, GO, Java, .NET (C#), JavaScript
* Exposure to Database Fundamentals and General Troubleshooting (tuning and optimization, deadlocks, keys, normalization) in any Relational Database Engines (MySQL, PostgreSQL, Oracle, SQLServer)
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify, and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use, and transfer the personal data of our candidates.