Job Summary
This is an exciting opportunity to join the Lloyds Banking Group, a prestigious financial client, as a Customer Advisor. The successful candidate will work in our contact centre team, supporting customers and providing an enhanced service experience.
Job Description
The core purpose of this role is to support the customer journey of 'Help me own a home' by providing a high level of service across multiple brands. Key responsibilities include:
* Case ownership and liaison with customers on products, brands, propositions, and systems.
* Using judgment to make complex decisions.
* Building strong relationships with brokers.
* Delivering a positive customer experience through colleague and customer interactions.
* Accurately calculating affordable lending on complex scenarios.
Skills Required
To be successful in this role, you must have:
* Ability to adapt to new challenges.
* High curiosity and enthusiasm for exploring customer insights and identifying improvements.
* Ability to work at pace and deliver against targets.
* Strong Customer Service skills and excellent verbal communication.
Benefits
As an employee of Lloyds Banking Group, you will enjoy:
* Location close to public transport links.
* Free onsite parking.
* Flexible benefits, such as discounted shopping and travel.
* First-class support and training.
* Opportunity for growth within the company.
* Well-being Support through dedicated Apps and Employee Assistance Programme.
* Holiday allowance.
* Weekly pay.