Sr. Manager, ITOM Event Management and Monitoring Solutions LeadWe’re in relentless pursuit of breakthroughs that change patients’ lives. We innovate every day to make the world a healthier place.To fully realize Pfizer’s purpose – Breakthroughs that change patients’ lives – we have established a clear set of expectations regarding “what” we need to achieve for patients and “how” we will go about achieving those goals.As part of the Service Operations and Process Enablement team, the ITOM Event Management and Monitoring Solutions Lead is responsible for overseeing the health monitoring of Pfizer’s IT infrastructure and applications. This role involves defining IT Operations event management strategies and processes, driving continuous improvement for efficiency and effectiveness, and leading the product vision and direction for infrastructure and application monitoring solutions.What You Will Achieve:In this role, you will:Design and implement solutions for event management and monitoring, ensuring they meet organizational needs and industry standardsIntegrate solutions with existing IT infrastructure and tools to ensure seamless operation and data flowOversee the monitoring of IT events, ensuring that all critical events are detected, logged, and addressed promptly.Analyze the performance of solutions, identifying areas for improvement and implementing necessary changes.Review existing Event Management alerts, correlation rules, and actions that result in incident tickets being created to advise on opportunities to suppress duplicate incidents.Identify opportunities to implement automation strategies to streamline event management and monitoring processes, reducing manual intervention and improving efficiency.Work closely with stakeholders, including IT teams, management, and external vendors, to ensure the successful deployment and operation of solutionsProvide training and support to IT staff on the use of solutions, ensuring they are equipped to manage and monitor events effectivelyContinuously evaluate and improve solutions, staying updated on the latest trends and technologies in IT operations managementQualifications:Bachelor’s degree in computer science, Information Technology, Engineering or a related field.7+ years in technical/infrastructure operations5+ years’ experience in event management and monitoring, including the use of relevant tools and technologies.3+ years of experience with ServiceNow Event ManagementDemonstrates a breadth of diverse leadership experiences and capabilities including the ability to influence and collaborate with peers, develop, and coach others, oversee and guide the work of other colleagues to achieve meaningful outcomes and create business impact.Demonstrated experience in an agile work environment possessing qualities such as a collaborative mindset, adaptability to change, and a proactive problem-solving approach.Demonstrated ability to operate in a “matrix” organizational environment, transcending organizational boundaries, while leading change and delivering innovative solutions to the businessPreferred Qualifications:ServiceNow Certified System Administrator (CSA) and Certified Implementation Specialist (CIS) Event Management a plus.Experience with developing data pipelines using vendor provided libraries or open interfaces through API such as RESTWork Location Assignment: HybridPfizer is an equal opportunity employer and complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates.Due to the high volume of applications we will be contacting successful candidates only.Additional InformationIn order to be considered for this position in Ireland you need to be legally eligible to work in Ireland.Please note there is no relocation support available for this position.
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