Caseworker Role in Wexford Town
We are seeking a full-time Caseworker to join our Turas Nua team based in Wexford office. The successful candidate will have strong customer service experience and excellent administration skills.
About Turas Nua
Turas Nua is an Irish employability services provider, delivering the IPNES contract for people who are over 12 months unemployed or employed part-time on low earnings.
The IPNES contract is delivered by Turas Nua, wholly owned by FRS Network, a cooperative social enterprise which has been providing services to Irish communities since 1980.
Purpose of the Role
As a Caseworker, you will work with clients referred by the Department of Social Protection to IPNES. Your role will involve managing a caseload of clients, coordinating internal support specialists and external organisations to provide a personalised support service to each client, helping them gain sustainable employment.
You will also provide one-to-one advice and support to guide their progress towards employment, developing a robust case management plan for each client.
Key Responsibilities
* Develop and manage a robust case management plan for each client.
* Use industry-leading assessment technology to identify client goals, ambitions, and barriers to employment.
* Provide coaching and mentoring to clients, including intensive job search support when job-ready.
* Identify, structure, and recommend training solutions in consultation with in-house tutors.
* Maintain strong knowledge of the local labour market.
* Achieve daily and monthly contractual KPI targets, managing a caseload of clients.
Requirements
* Leaving Certificate or equivalent.
* Minimum of three years' experience in a customer-focused, target-driven environment.
* Strong IT skills and experience in using Microsoft Office and CRM systems.
* Excellent administrative skills, including fast and accurate data entry.
* Ability to build rapport and work effectively with diverse individuals.