Description
This job is responsible for supporting a cluster of financial centers in designated markets as a market-level resource. The ideal candidate will manage as a business owner, foster a team environment, and instill an effective client-centric and risk culture.
Key Responsibilities:
* Operate as a backup financial center leader within a market
* Manage client traffic, engaging and appropriately routing clients, and fostering client retention
* Manage business results through formalized management routines and coaching
* Create a world-class client experience environment
* Manage market-level initiatives prescribed by market leaders
* Drive operational excellence
Requirements:
* 1+ years leadership experience demonstrated through coaching, training, or motivating a diverse work team
* Demonstrated ability to influence and collaborate with others outside of reporting authority to achieve shared goals
* Proven customer service skills and the ability to resolve problems independently or escalate as needed to promote customer satisfaction
* Strong financial and business acumen including experience in leading managers and interpreting financial reports to drive profitability
* Proven record of balancing risk and making sound decisions while achieving business goals
* Strong interpersonal skills, including the ability to easily engage others in dialogue, convey sincere interest in building/deepening relationships, and demonstrate a commitment to providing personalized service
* Strong organizational skills including the ability to manage multiple responsibilities, prioritize, and delegate while delivering results
* Strong communication skills (including verbal, non-verbal, written, and presentation) and active listening skills
* Proficiency in computer skills and professional programs (for example, Microsoft Office)
* Ability to pass pre-employment assessments and compliance requirements
* Availability to work weekends and/or extended hours as required to run the business
* Must be able to travel to any financial center within the defined market
Desired Qualifications:
* 1+ years management experience including hiring, coaching, and developing direct reports
* Experience in the following industries: Consumer banking/financial services, mortgage, retail, or hospitality
* Undergraduate degree
* Bilingual (fluent verbal and written)
Skills:
* Customer Service Management
* Performance Management
* Coaching
* Customer and Client Focus
* Talent Development
* Risk Management
* Sales Performance Management
* Business Operations Management
* Recruiting
* Result Orientation
* Referral Management
* Leadership Development
* Inclusive Leadership
* Prioritization
* Problem Solving
Minimum Education Requirement:
High School Diploma / GED / Secondary School or equivalent
Shift:
1st shift (United States of America)
Hours Per Week:
40