About Northern Trust:
Northern Trust is a globally recognized, award-winning financial institution with over 130 years of experience and more than 22,000 partners. We serve the world's most sophisticated clients using leading technology and exceptional service.
Role/ Department
The Learning & Development (L&D) Analyst maintains and enhances core processes related to Learning & Development in terms of logistics, reporting, metrics, invoice management, communications, training facility management and Learning Management System (LMS) maintenance.
* Maintains and sets up courses and classes on our Learning Management System (LMS)
* Provides LMS support by responding to help tickets and email queries
* Supports local teams in EMEA and global activities and projects
* Creates, runs and distributes Analytics Reports
* Create marketing and communications resources to market learning offerings
* Provides metrics to key stakeholders
* Identifies and resolves simple to moderately complex issues
* Contributes to Standard Operating Procedures for work processes
* Cools team members on new skills and/or acts as an onboarding buddy
This role reports to the Senior Consultant - Team Leader, L&D Operations, servicing the EMEA region but also involved in global activities and projects.
Skills/Qualifications
* Excellent verbal and written communication skills
* Strong organizational skills and attention to detail
* Strong analytical and problem-solving skills
* Project Management skills/experience is advantageous
* Experience in HR/L&D or customer service and support is highly beneficial
* Beginner proficiency in Learning Platforms is advantageous but not essential
A College or University degree and/or relevant work experience in a Learning & Development function or similar, is required.
Working with Us
As a Northern Trust partner, you will be part of a flexible and collaborative work culture in an organization where financial strength and stability is an asset that emboldens us to explore new ideas.
We are committed to working with and providing reasonable accommodations to individuals with disabilities.