Overview
This position is responsible for contributing to the Applications Operations team, whose charter is to keep the business applications running and operating in an efficient manner, giving the business agility, and addressing operational needs quickly. The Applications Operations Analyst supports and optimizes existing systems and contributes to overall efficiency and effectiveness in meeting the needs of our customers through effective use of technology throughout the life cycle of the software.
Responsibilities
* Service Delivery as per agreed KPIs and Service Levels Agreements.
* Work as part of a team to triage production outages and facilitate escalations, involving the correct stakeholders to drive resolution, communicating to impacted business units, gathering data on impact to systems and business, and reporting on impacts via metrics to leadership team.
* Engage with stakeholders to understand needs, priorities, and capture requirements for operational needs and improve transparency.
* Develop and implement standard operating procedures and best practices for operations and support of software.
* Define, acquire, and maintain tools to improve the efficiency of the operations and technical support and track compliance with standard operating procedures.
* Ensure proactive and preventive maintenance activities are implemented on in-scope IT Applications to improve the availability of services.
* Provide subject matter expertise (SME) leadership and consulting support on complex tasks related to the primary functions of the position.
* Ensure that vendor management is performed, and all escalation procedures are undertaken as needed.
* Deliver appropriate communication and reporting, keeping all the relevant stakeholders informed.
Qualifications
* Bachelor’s Degree in Computer Science, Information Systems, or other related field, or equivalent work experience
* Desirable:
o ISTQB Foundation Certification
o Certification IT Service Management Certification (ITIL)
o Additional Quality Engineering courses or certifications, such as cloud computing, CI/CD, and environments and data management tools
Essential skills
* SQL
* Effective analytical, conceptual and problem-solving abilities
* Ability to consistently deliver key milestones on-time
* Good verbal and written communication skills
* Ability to work under pressure
* Adept in interacting with everyone from developers to executives
* Ability to perform escalation management, customer relationship management and vendor management capabilities
Desired skills
* MySQL, PostgresSQL, Heidi SQL and PG Admin
* Some automation knowledge
* Kubernetes and Linux
* DB knowledge for table designs
* Understanding of billing process
* Continued focus on process improvement
* Ability to manage multiple projects and operational tasks simultaneously
* Be a self-starter and be able to learn on your own (technical-minded)
* Understand documentation from and use of Confluence
* Ability to document and use Excel
Experience
* Previous experience in managing an Operations team, balancing multiple high-impact projects for mid-size to large organisations
* Experience contributing to and implementing operating policies and procedures in compliance with various internal standards or external standards, such as ITIL
* Must possess in-depth knowledge of software lifecycles and software deployment methodologies
* Experience in cloud and database concepts
* Experience in providing technical guidance to enable others and supporting junior colleagues with technical queries and personal growth
Benefits
At Expleo, we are committed to providing a competitive salary and substantial benefits offering with unique wellbeing, financial and employee recognition programmes.
We pride ourselves on our diverse and inclusive culture and offer a variety of family friendly policies and enhanced leave to help you achieve a healthy work life balance.
By providing significant learning and development opportunities, we encourage individual growth and success throughout your career with us.
* Collaborative working environment – we stand shoulder to shoulder with our clients and our peers through good times and challenges
* We empower all passionate technology loving professionals by allowing them to expand their skills and take part in inspiring projects
* Expleo Academy - enables you to acquire and develop the right skills by delivering a suite of accredited training courses
* Competitive company benefits such as medical and dental insurance, pension, life assurance, employee wellbeing programme, sports and social events, birthday hampers and much more!
* Always working as one team, our people are not afraid to think big and question the status quo.
“We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age”.
At Expleo, we understand that many people experience impostor syndrome throughout their lifetime, please do not let this discourage you from applying for this role. Our Talent Acquisition Team welcomes all CV’s and will consider your application in line with the values, requirements and role competencies.
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