Home to the iconic Instantor Brand, Sanbra Fyffe are market leaders in the manufacturing, wholesale and distribution of plumbing supplies to the builder’s merchants trade for 90 years. Due to continued growth of the business, we are currently recruiting for the role of Quality & Technical Aftersales Support to work as part of Instantor’s New Product Development (NPD), technical support and quality team within our Heating & Plumbing Division.
This is a full-time permanent role based out of our offices in Santry, Dublin.
Duties & Responsibilities
1. Act as initial point of contact for aftersales support queries from merchants, installers, end-users and sales team.
2. Screen requests for technical/aftersales support, capturing all relevant caller information.
3. Provide technical support to troubleshoot installations and resolve common issues.
4. Prioritise and schedule aftersales service team to ensure customers are given the best available solutions in a timely manner.
5. Schedule aftersales service calls with internal and contracted technical service agents, escalating if required.
6. Schedule internal product testing with technical team and follow up to completion.
7. Manage and schedule product repairs/calibration through to completion.
8. Work with Stock Controller to ensure sufficient spare parts are maintained and available as needed.
9. Manage jobs assigned to contracted technical service agents (TSA’s) through to completion.
10. Manage product specification spreadsheets provided by tech team and send relevant ones to customers and sales team on request, ensuring current versions are used across all platforms.
11. Liaise with Quality Manager on all product quality issues to ensure that all customer feedback is taken on board in the production process.
The ideal candidate will have:
1. 3 years’ experience in a similar role.
2. Knowledge of plumbing and heating products.
3. Trade counter experience an advantage.
4. Proven ability to analyse and solve problems in a prompt, efficient and calm manner.
5. Excellent communication skills, both written and verbal, and be a good listener.
6. Professional telephone manner.
7. Highly organised with an excellent eye for detail and accuracy.
8. Good computer skills (working knowledge of Microsoft Office).
9. Be a team player but also possess the ability to work on their own initiative.
Benefits:
* Excellent Salary negotiable DOE.
* Free on-site parking.
* Training & Development, Career progression.
* Employee Assistance Programme – Access to the EAP for yourself, partner/spouse, and any direct dependents over the age of 16 years still living at home.
Please Submit Cover Letter and CV to HR@instantor.ie
#J-18808-Ljbffr