ACCOUNT SERVICING OFFICER
My client is looking for an Account Servicing Officer to join their growing company. We are in search of a proficient Account Servicing Officer with experience in hire purchase and leasing to contribute significantly to their team. In this role, you will serve as a vital point of contact for customers, offering exceptional assistance and guidance related to hire purchase and leasing matters. Your expertise in these areas will be pivotal in ensuring a seamless customer experience and driving the team’s success.
Responsibilities:
1. Serve as the primary point of contact for customers offering expert assistance, guidance, and resolution to inquiries related to hire purchase and leasing agreements.
2. Provide prompt, courteous, and accurate responses to queries through various communication channels, including phone, email, and chat.
3. Understand and communicate the terms, conditions, and intricacies of hire purchase and leasing agreements effectively.
4. Collaborate closely with internal teams to address customer concerns, resolve disputes, and ensure timely resolution of issues.
5. Collaborate closely with the Regions Finance Managers (RFM’s) who liaise with customers on a daily basis and support them with their queries.
6. Maintain accurate and comprehensive customer records, documenting interactions, inquiries, and resolutions.
7. Assist in processing payments, settlement quotations and redemptions, updates, and modifications to hire purchase and leasing accounts as per customer requests.
8. Educate customers on available payment options, schedules, and potential implications of non-payment.
9. Stay updated on industry regulations, best practices, and emerging trends related to hire purchase and leasing.
10. Contribute to the continuous improvement of customer service processes and strategies.
Requirements:
1. APA Qualification is required.
2. Proven experience, ideally within the financial or credit management sector, with a focus on hire purchase and leasing.
3. In-depth understanding of hire purchase and leasing agreements, terms, and relevant legal considerations.
4. Excellent communication skills, both written and verbal, with a customer-focused approach.
5. Empathetic and patient demeanour, capable of handling challenging customer interactions with professionalism.
6. Proficiency in using customer service software, CRM systems, Microsoft Office and other relevant tools.
7. Detail-oriented mindset with strong organisational and multitasking abilities.
8. Ability to collaborate effectively with cross-functional teams and adapt to dynamic project requirements.
9. Familiarity with regulatory compliance and customer data protection practices.
10. Strong problem-solving skills and a proactive attitude toward resolving customer issues.
Benefits:
1. Flexible working options - Hybrid Working.
2. 22 days annual leave plus additional company leave days.
3. Company matched pension.
4. Life assurance.
5. EAP Service.
6. Family Leave Policies.
7. Training opportunities (in-house training, certification/exam support).
8. Bonus scheme.
9. Social events.
If you are interested in this position, please hit the “Apply Now” button or email david.connolly@cpl.ie for more information.
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