Manage catering onsite service in accordance with ARAMARK’s standardized program to meet or exceed client expectations, while staying within established budget guidelines.
Job Responsibilities
1. Assist the account manager in establishing and organizing the implementation of the ARAMARK Environmental Services program in accordance with ARAMARK standardized procedures.
2. Manage the catering service routines during mealtime to ensure smooth operations and make improvements in accordance with operational objectives.
3. Manage crew scheduling, shifting, and attendance to ensure full support and good service during mealtime.
4. Continuously improve working efficiency and service quality.
5. Conduct safety training to enhance safety awareness and provide a safe workplace.
6. Manage inventory, tools, materials, and fixed assets; keep tableware and environment safe and clean.
7. Maintain good internal communication and collaboration, with a problem-solving orientation to ensure smooth operations.
8. Establish good communication with clients, meeting or exceeding clients/customers' requirements.
9. Conduct training to improve service skills and capabilities; maintain good working journals and handover checklists.
Qualifications
1. Education: College degree and above.
2. Work Experience: Onsite managerial experience of at least 2 years in the catering industry, with preferred experience in large-scale property companies, five-star hotels, or customer service management.
3. Vocational Qualifications: Familiarity with working procedures and standards in catering and coffee shops; knowledge of professional service systems and operations.
4. Computer & Language: Proficient in MS Office (Excel, Word, PowerPoint); certain proficiency in English.
5. Competency:
1. Customer service oriented with good communication skills.
2. Strong spirit of teamwork.
3. Ability to work under pressure and handle complicated problems, providing quick, effective, and creative solutions.
4. Effective implementation capabilities with flexibility.
5. Integrity, high sense of responsibility, work enthusiasm, and professional dedication. Drive for excellence.
About Aramark
Northern Europe - Our Mission
Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.
Northern Europe - About Aramark
Aramark is a leading service and solutions provider in Northern Europe. We proudly support clients, partners, and customers in food, facilities management, property services, and retail solutions. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you’re pursuing — a new challenge, a sense of belonging, or just a great place to work — our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com.
All applications will be treated in the strictest confidence. Aramark Northern Europe is an equal opportunities employer.
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