New Balance is more than just a sportswear brand – we are a family. We want people to join our team who can develop with us as we continue our journey as a growing brand. Our retail stores are looking for associates who can engage, excite, educate and entertain our consumers from the moment they walk through the door. We need your passion and the desire to be a true brand ambassador as well as your genuine love for working with customers and supporting the Store Manager in day-to-day operations of the store. Apply now for the chance to join an incredible team!
MAJOR ACCOUNTABILITIES:
1. Analyses the performance of the store (for example, bestsellers, space allocation, etc.) and makes the necessary adjustments to increase productivity and efficiency
2. Delivers total customer satisfaction via our service model and boosts sales through the customer experience, using advanced sales techniques to achieve results
3. Understanding customer expectations and training your team to always reach or exceed their expectations
4. Guides and provides training to all team members in relation to products, NB technologies and seasonal products
5. Assists in co-ordinating rotaand scheduling
6. Minimises losses implementing, monitoring, and tracking all procedures of loss prevention
7. Supports the recruitment, induction, training, and development of the store team
8. Key holder for the store andan active member on the shop floor and back of house carrying out retail duties - sales, customer service, stock control
9. Dealing with enquiries and an escalation route for customer complaints
10. Understanding and supporting store operations, policies and procedures via the retail game changer
11. Adhere to company’s policies and procedures
12. Perform other duties that asrequired from the business or Store Manager
REQUIREMENTS FOR SUCCESS:
13. Team Player
14. Proven experience in a supervisory position
15. Ability to lead and coach a team
16. Knowledge of retail KPIs
17. Previous experience in retail desirable
18. Demonstrate customer service skills
19. A passion for retail and sales
20. Desire to learn
21. Ability to perform basic maths and general retail operational processes
22. Understanding of POS register systems
23. Effective communication skills
24. Flexible work schedule including weekends and holidays
ADDITIONAL BENEFITS:
25. Competitive compensation
26. Potential to earn more through our Retail Bonus Scheme
27. Great development opportunities
28. Inclusive working environments across all our European locations
29. Generous staff discount
30. Project involvement across our European region
31. Flexible uniform package