Job Description
We are seeking a highly motivated and experienced Duty Manager to join our team at Junction 14, Mayfield.
About Us
Junction 14 Mayfield prides itself on delivering an exceptional customer experience through its positive team culture and excellent working environment.
The Role
This award-winning convenience store operates in a fast-paced environment with high foot traffic. As a Duty Manager, you will be responsible for leading the team, providing excellent customer service, and maintaining a welcoming atmosphere for all customers.
Key Responsibilities:
* Manage and motivate staff throughout the site, delegating duties when necessary.
* Implement company operating standards daily.
* Provide consistent management presence throughout the site and assist departments during busy periods.
* Promptly resolve customer complaints and report incidents in the handover diary.
* Ensure tills have sufficient change and comply with cash holding policies.
* Process coin orders and oversee till reconciliation for all departments.
* Balancing supervisor safe daily.
* Conduct regular site walks inside and outside.
* Report equipment issues, including coffee machines, ovens, fridges, leaks, spillages, and damages.
* Maintain staff dress code and appearance according to company policy.
* E nsure staff under your supervision take required breaks.
* Monitor shop floor activity for potential theft of stock.
* Ensure adherence to regulations and legislation on site.
Requirements
We seek a confident, self-motivated individual with excellent leadership skills, who is a good team player and can deliver exceptional customer service. The ideal candidate will be able to lead by example, maintain a positive attitude, and work well under pressure.
Employee Benefits
We offer a range of benefits, including:
* 60% Staff Discount
* Employee Rewards Scheme
* Peer Awards Scheme
* Employee Referral Scheme
* Free On-site staff parking
* Excellent Career Progression Opportunities
* Bike to Work Scheme