Working hours are Monday - Thursday, 09:00 - 17:15 and Friday, 08:45 - 17:00
As an Analytical Services Manager for Food Testing, you will deliver improved and consistent customer service through people management, service delivery, and cost control.
Main Duties
* To be the primary contact and handle customer enquiries and technical expertise for all aspects of Eurofins testing services to ensure the highest quality customer service.
* To be accountable for customer satisfaction, notably through ensuring good reporting turnaround times and a rapid follow-up of customer communications.
* To grow sales through intimate customer knowledge, up-selling actions, and serviceability.
* Be a key leader for the company’s aged debt chasing.
* Identify continual improvement in the customer's overall experience with Eurofins.
* Account management including customer relations management, preparation and updating of quotations and retail testing programmes. Manage contracts through regular phone/email contact.
* To have a basic understanding of costing and pricing strategies in order to prepare and update quotations and project specifications for customers.
* To work closely with the sales team in customer retention and development.
* Keep up to date with current techniques, topics, and legislation.
* Contribute to the team, ensuring efficient and timely delivery of services to meet customer requirements.
* Support junior team members in resolving day-to-day processing stumbling blocks and any other issues.
* Meeting targets – Turnaround times, service level, reporting times, and overdue work.
* Work closely with the service centre managers to communicate On-Time or technical misses and quality concerns.
* Anticipates, detects, promotes quality and process improvement needs in the maintenance and continued development of key client relationships.
Qualifications
* Educated to degree level or diploma in a scientific discipline.
* Experience in sales and customer service.
* Good commercial awareness and business acumen.
* Minimum of 4 years related experience preferred.
* Good communication skills both internally and externally.
* Positive attitude and sense of urgency.
* Excellent and proven people management experience.
* Ability to understand client’s requirements and to be able to devise and articulate the most appropriate solutions.
* Well-organised with good project management skills.
* Proven ability to work independently.
* Enthusiastic and a reliable team player.
* Passionate about quality and client service.
Additional Information
What Happens Next
Our people are the backbone of what we do, so it's incredibly important we find the right individuals to join us. As a potential new recruit, you'll be invited to meet the team in the form of an assessment centre or a staged interview process dependent on the role and its requirements. This will give you the opportunity to see what working for Eurofins is really like and enable us to get to know your key skills and strengths.
Your data
As part of any recruitment process, the company collects and processes personal data relating to job applicants. The company is committed to being transparent about how it collects and uses that data and to meeting its data protection obligations.
Closing Date
We reserve the right to close or extend this position depending on application numbers. Therefore we would urge candidates to submit an application as early as possible. Due to the high volume of applications we receive, please be aware that if you do not receive a response within 4 weeks of the vacancy expiry date, unfortunately, on this occasion, your application has been unsuccessful.
We support your development! Do you feel you don’t match 100% of the requirements? Don’t hesitate to apply anyway! Eurofins companies are committed to supporting your career development.
We embrace diversity! Eurofins network of companies believe in strength and innovation through diversity, being an Equal Opportunity Employer. We prohibit discrimination against employees or applicants based on gender identity and/or expression, race, nationality, age, religion, sexual orientation, disability, and everything else that makes employees of Eurofins companies unique.
Sustainability matters to us! We are well on our way to achieving our objective of carbon neutrality by 2025, through a combination of emission reduction and compensation initiatives. We encourage our laboratory leaders to make sustainable changes at their local level, and in addition to their initiatives, we also count on our dedicated carbon reduction team to help us achieve this goal!
Find out more on our career page: https://careers.eurofins.com/
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