Location: 63-65 Lower Kilmacud Rd, Stillorgan.
Position Type: Permanent Full time / Part time
Salary: Negotiable DOE
Closing Date: 28th February 2025
About Us:
South Dublin Credit Union is a member-focused community Credit Union committed to providing excellent financial services to our members. We are currently seeking a Member Services Officer / Teller to assist with the smooth and effective running of our credit union. We are seeking a dynamic, enthusiastic, and team-oriented individual to join our team.
Summary of Role:
The successful candidate will be responsible for carrying out a range of operational and administrative duties that will contribute to the effective running of the day-to-day operations of the credit union.
Key Responsibilities:
* Assisting members with their account management, processing of loan applications, onboarding new members, assisting members with credit control queries and any other queries they may have.
* Providing quality, courteous, pleasant, and professional service to members to enable them to make lodgements, withdrawals, loan issues, and repayments. This can be via phone, face-to-face interaction at the counter, through our website/email, or by providing back-office support.
* Processing direct debits, standing orders, EFTs, and amending mandates.
* Accurately and diligently handling cash, reconciling balances, and accounting for any inconsistencies.
* Ensuring compliance with existing systems & controls, and policies & procedures.
* Completing other back-office administrative and operational duties as required by the CEO/Line Manager.
* Undertaking relevant training as deemed necessary.
Key Skills & Qualifications:
* QFA/APA/CUA preferable, or willing to work towards qualifications.
* Strong communication skills and the ability to demonstrate ‘member service’ credentials and a desire to enhance member service at every opportunity.
* Ideally, some experience with the Progress banking system.
* Experience working in a frontline role within a credit union or similar financial institution.
* Ability to work under own initiative with minimal direction.
* Ability to work to deadlines and targets, prioritizing tasks under pressure.
* Strong teamwork ability.
An appreciation and awareness of the credit union ethos.
If interested, please email your CV to the CEO: ken@southdublincu.ie
Application Deadline: Friday, 28th February 2025 at 5:00 PM
Shortlisting may occur based on the application details. South Dublin Credit Union is an equal opportunity employer. www.southdublincu.ie
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