Join our team
Home Instead is the largest and longest-established private home care company in Ireland. With a team of 4,000 CAREGivers enhancing the lives of ageing adults and their families in cities, towns and villages all over the country.
Who we`re looking for
Home Instead's Cork South office is currently seeking a Scheduling Coordinator with experience in a fast-paced environment and with the below experience and skills:
* Must demonstrate excellent oral and written communication skills and the ability to listen effectively.
* Must have the ability to organise and prioritise daily, quarterly, monthly and yearly work.
* Must demonstrate discretion, integrity and fair-mindedness consistent with company standards, practices, policies and procedures.
* Must have the ability to establish good working relationships with office colleagues, clients and CAREGivers.
* Must have computer skills and be proficient in Word and Excel.
* Must present a professional appearance and demeanour.
* Must have the ability to perform duties in a professional office setting.
What you`ll do
* Organise all rotas and staffing requirements (rostering shifts).
* Monitor, mediate and log both Client and CAREGiver concerns.
* Effectively manage and develop excellent relationships with CAREGivers and Clients.
* Actively encourage contact between CAREGivers, Clients and the office.
* Coordinate and maintain a complete Client service schedule using our in-house CRM system - People Planner.
* Accurately enter and maintain Client and CAREGiver records.
* Record CAREGiver hours and enter hours into People Planner.
* Deal with emergency situations decisively and effectively.
* Answer incoming calls in a friendly, professional and knowledgeable manner.
* Participate as needed in meetings related to CAREGiver scheduling/work rotas.
* Perform any and all other functions deemed necessary.
What you`ll get
* Laptop.
* Career Growth.
* Competitive Pay.
* Training and ongoing developmental support.
* Good Work-Life Balance.
Job Reference: IE - KP00305
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