Welcome to a workplace that offers a values-driven culture and a spirit of learning and collaboration.
We’ve worked hard to build a culture where people feel a genuine sense of belonging, wherever they work in our operations, and whatever their role. Our culture is grounded in our core values and our very strong commitment to delivering every day for our clients and their customers, getting everyone home safely, and caring about your wellbeing.
We believe the diverse work we do really matters – whether we are connecting people and businesses to complex fibre networks, supporting large industrial projects and utilities, building modular spaces in which to learn, work or play, or delivering creative events to inspire and entertain.
When people ask what it’s like to work at Actavo, this is what you’ll hear from our teams.
People are honest and have great integrity
We are human, down to earth and take great pride in our work and how we treat each other.
There are no big egos
We have a flat organisational structure and strongly believe we are all playing on the same team.
No two days are ever the same
Our work is diverse and dynamic, allowing our people the chance to innovate and develop.
There are opportunities to grow
For anyone ambitious to progress from being a team member to becoming a team leader, and beyond.
Though a large company, everyone is an individual
There is a strong sense of community and we treat each other with respect.
Our Values
Live Safety
At Actavo, we have a caring, preventative culture, where everyone is encouraged to speak up and take action, enabling a work environment that allows everyone to go home safe each day.
Right first time is our passion. Our relentless focus on driving best practice is underpinned by a culture of continuous improvement, courage and a can-do attitude.
When our clients and their customers place their trust and loyalty in us, we go to the nth degree to understand their goals, alleviate their frustrations, and exceed expectations with truly fantastic experiences.
We recognise that operating sustainably demands that we think carefully about how to safeguard our planet, care for our people and communities – ultimately how we conduct our business with integrity and transparency.
Only by working collectively and collaboratively – communicating clearly, respecting one another and our differences, building relationships and offering support – can we achieve our goals and enjoy the rewards.
If you are looking for a company where you can thrive as part of a diverse, dedicated team, then you should come work with us. But don't just take our word for it, here are the views of some of our people.
I have worked on the Siro project for the last 6 years. I started as an installer and have recently been made team manager, looking after overhead crews.
There is a great focus on safety at Actavo, and I believe it’s for everyone’s benefit.
We are committed to developing a more inclusive workforce, encouraging diversity and caring for our people, their wellbeing and safety.
Role Title Customer Service Representative - Part time
Department Virgin Media
Reports To Team Leader
Location City West
Role Purpose
As a Customer Service Representative, you will be responsible for supporting both Customer Inbound Calls and Service Engineer calls. Responsible for responding to other client enquiries whilst dealing with customer issues and complaints in a professional manner.
This is a part time role (20 hours per week) - based in City West.
Benefits:
* Life assurance – 4 times annual salary
* Pension plan
* Employee assistance programme
* Refer a friend scheme
* Cycle to work scheme
* Paid maternity leave
* Ample free on-site parking
* Career progression opportunities
* Employee discounts – on hotels, gyms, electronics and more
Principal Responsibilities:
* Adhere to and maintain compliance with all Health and Safety procedures within your work. Ensuring you are responsible for yourself and/or team members who report into you.
* Answering and resolving inbound call enquiries and demonstrating ownership of customer issues in terms of follow up and escalation of issues.
* Dispatching jobs to Field Technicians and maintaining close contact with Technicians to ensure that customers appointments are kept.
* Responding to Technicians queries, verifying appointments and ensuring issues are dealt with efficiently.
* Providing Technicians with technical information as required.
* Assume ownership and responsibility for all assigned calls and ensure strict adherence to Service Level Agreement (SLA).
* Ensuring database is kept up to date with all correspondence.
* Maintaining an up-to-date knowledge of products and procedures to deal with calls efficiently.
* Compiling call logs and reports on a daily and weekly basis.
Person Specification
Experience:
* Previous experience working in a high-volume inbound call centre environment preferred.
Skills & Competencies:
* Technical: Excellent literacy, numeric and IT skills including proficiency in MS Office; knowledge of Clarify system is desirable.
* Interpersonal: Courteous and friendly professional telephone manner essential.
* Business Skills: Exceptional customer focus with a positive can-do attitude.
* Personal: Ability to work on own initiative and act independently whilst being able to work successfully as part of a team; flexibility in line with business requirements.
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