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Problem Analyst - (Applications & Monitoring), Dublin
Client:
Eurofins
Location:
Dublin, Ireland
Job Category:
Other
EU work permit required:
Yes
Job Reference:
b028488b1000
Job Views:
5
Posted:
09.02.2025
Job Description:
In a nutshell
As a Problem Analyst, you will be part of our Problem Management team to find the underlying cause of recurring incidents and to offer permanent solutions. This role is critical for proactively monitoring, analysing, and resolving recurring incidents across our suite of applications, ensuring smooth and uninterrupted service delivery and enhancing the Business user experience.
Where will you be based and what business will you support?
Based in Dublin, Ireland; you will be part of our Problem Management Team within a dynamic IT environment, supporting a multi-application Program.
How can you help us?
You will:
* Lead Root Cause Analysis on recurring issues, ensuring timely and sustainable resolution.
* Conduct proactive monitoring and analysis of incoming system alerts to reduce alert inflow and improve Turn Around Time (TAT) for resolution.
* Track and manage the Problem Records Backlog, ensuring its prioritisation and timely resolution.
* Work closely with support teams, delivery managers, product managers, and development teams to identify problem-specific use cases.
* Perform Data-Driven Root Cause Analysis (RCA) with metrics from application logs and infrastructure monitoring.
* Follow up with relevant teams to track progress and keep stakeholders updated on problem resolution.
Are you our kind of extraordinary?
You have:
* Experience in Problem Management or IT Support roles, with strong RCA skills.
* Familiarity with ITIL platforms like ServiceNow or similar problem and incident management tools.
* Good understanding of MS SQL is a plus.
* Good understanding of Grafana to support data-driven RCA.
* Strong analytical, problem solving, and prioritisation skills.
* Collaboration skills for cross-functional teamwork.
* Strong organizational and multitasking abilities to manage multiple problem records.
What else should I know?
The following skills are an advantage:
* Knowledge of IT infrastructure (servers, networks, databases) and application architecture.
What can we offer you?
* A competitive salary package, including bonus and benefits;
* Extensive on-the-job coaching and training opportunities;
* A hybrid working setup;
* Challenges within a multi-cultural and cross-regional team;
* A dynamic working environment with a good team spirit where personal development and growth are highly encouraged.
Your application:
Please ensure to submit your application in English.
Want to know more about us?
We support your development! Do you feel you don’t match 100% of the requirements? Don’t hesitate to apply anyway! Eurofins companies are committed to supporting your career development.
We embrace diversity! Eurofins network of companies believe in strength and innovation through diversity, being an Equal Opportunity Employer.
Sustainability matters to us! We are well on our way to achieving our objective of carbon neutrality by 2025.
Find out more in our career page: Eurofins Career Page
Company description: Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries.
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