Microsoft Azure Certifications and/or related technical certifications
5+ years of experience
Excellent English verbal, written and presentation skills
Detail oriented and organised with a high degree of accuracy
Excellent problem solving and technical troubleshooting skills
Extensive experience in troubleshooting & resolving complex End User support issues
Microsoft Active Directory / Azure AD Hybrid administration - understanding of group policies etc
Microsoft Intune experience (Administration) provisioning
Strong SharePoint Online & OneDrive implementation & administration Skills
Strong Experience in Office 365 and ideally some experience with Azure Active Directory (Azure AD)
Excellent understanding of TCP/IP network protocol - ip addressing, subnet masking etc
Experience with End User Application support
Data backup technologies e.g., Datto Backup and Replication
Productivity applications - Office, Project, Visio
Web technologies e.g., IIS, Intrexx
Basic scripting experience – PowerShell
SQL Experience an advantage
Demonstrable troubleshooting and analytical skills required for problem solving
A strong teamwork approach, excellent customer service attitude and the ability to interact with customers and staff in a professional manner are required
An ability to work under their own initiative
Excellent verbal and written communications skills
Excellent documentation skills are required for problem resolutions, procedures, proposals etc
A flexible approach to working hours is required, as the nature of the work dictates from time to time, with staggered started and finish times
Key Responsibilities:
General IT BAU & related issues including responding to Incidents on the IT Service Desk from End Users, managing Windows Server, Exchange Online, 0365 Administration, Active Directory (Azure) Systems
You will be responsible for providing systems wide advanced End User support to our users in Ireland and across Europe
You will deliver, support to End Users operating in a Win 10 End Use environment, Printing, email system, documentation & Application Support
Perform hardware/software installations in accordance with company policies and procedures
Documentation of IT Operational Process & Procedures
Software Installations on end user devices e.g., AutoCAD, Bluebeam, etc
Help document and provide training to the employee base on various IT best practices and solutions
Manage own ticket queue and meet SLAs
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