Assistant Business Manager, Brown Thomas Dundrum
Full Time, Permanent Contract
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About the Charlotte Tilbury Brand
Founded by British makeup artist and beauty entrepreneur Charlotte Tilbury MBE in 2013, Charlotte Tilbury Beauty has revolutionised the face of the global beauty industry by de-coding makeup applications for everyone, everywhere, with an easy-to-use, easy-to-choose, easy-to-gift range.
Today, Charlotte Tilbury Beauty continues to break records across countries, channels, and categories and to scale at pace.
The brand has become a global sensation across 50 markets (and growing), with over 2,300 employees globally who are part of the Dream Team making the magic happen.
A truly global business, delivering market-leading growth, innovative retail and product launches fuelled by industry-leading tech — all with an internal culture of embracing challenges, disruptive thinking, winning together, and sharing the magic.
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About Your Role
The Assistant Business Manager is a true brand ambassador, always reflecting the Charlotte Tilbury values.
You will drive momentous team performance through maximum motivation, place customer experience at the forefront of your leadership style, and think of new ways for the team to engage and satisfy the customer.
Collaboratively working alongside your Business Manager in supporting seamless day-to-day operations on counter.
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Key Accountabilities
* Drive financial results in store to meet and exceed targets and key performance indicators.
* Support the Business Manager to determine individual and team sales targets and communicate with the Retail Artists to agree sales objectives and deliver them.
* Demonstrate entrepreneurial spirit; being a specialist amongst the retail artistry brands and showing a genuine enthusiasm, commitment and interest in the Company's performance.
* Lead by example to promote exceptional customer service and creating a customer experience.
* Coach and give feedback to the team to ensure Charlotte Tilbury standards are achieved in both areas of service and artistry.
* Take every opportunity to extend exceptional customer service beyond the in-store experience; driving the customer database for direct marketing opportunities.
* Implement individual and team development plans, conducting regular reviews that encourage two-way feedback and coaching.
* Create a positive and cooperative team culture in store, through team meetings and a collaborative management style; recognizing and celebrating performance where necessary.
* Entrepreneurial with proposing plans, events and other limitless activity to unlock commercial success.
* Maintain impeccable visual merchandising, counter cleanliness and hygiene standards.
* Execute flawless grooming standards, inspiring your team to be and feel the best versions of themselves.
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Benefits
* A structured induction programme – Charlotte's Magic Academy, training on all aspects of the role that you will need to succeed in providing red carpet customer experience.
* Structured career development – our team of industry experts are here to support and work with you to explore your learning potential and career goals.
* Exclusive launches of our incredible products before anyone else, including a full Charlotte Tilbury Look on completion of Charlotte's Magic Academy.
* Access to Tilbury Treats – our very own rewards platform allowing you to save money and gain 'money can't buy' discounts on anything from gym memberships to cinema tickets.
* Other fabulous benefits such as life assurance, birthdays off work, team sales incentives and many more.
We empower everybody in the world to be the most beautiful version of themselves. We support this by encouraging and hiring people with diverse backgrounds, voices, beliefs, and perspectives into our growing global workforce.