Empire Casino, located on Burgh Quay, right in the heart of Dublin City Centre, is part of a product and tech-focused gaming company operating multiple brands in the Irish gaming market. You will be part of the retail operations team, helping to manage a small team at the ground level in a fast-paced and exciting environment with the experience, security, and leadership of an established business that has been in operation for over 45 years.
What you will be doing:
As an Assistant Manager, you will be supporting the General Manager in the day-to-day operation of the club. You will build relationships with our customers ensuring they enjoy our products and services responsibly. Customer focus, people skills, and the ability to successfully multi-task are essential in the world of retail management.
Responsibilities:
* Supporting the Manager to oversee and ensure the smooth running of the club.
* Delivering 5 Star excellence in Customer Service.
* Dealing with all customer queries efficiently, professionally, and consistently with company policy.
* Promote good communication between employees and management.
* Recruit, develop, lead, motivate and retain your team.
* Engage with new initiatives and embrace new ways of working.
* Drive operational standards throughout the company.
* Complete club procedures and administration and ensure compliance with policies and practices.
What you need to be successful in this role:
* Minimum 2 years Assistant Manager experience in retail or hospitality.
* Strong planning and organisation skills, ability to plan and prioritise work schedule and work within agreed timescales.
* Excellent communication skills, verbally and in writing.
* IT proficient, with experience of working with Microsoft Word, Excel and the aptitude to learn in-house systems.
* Ability to influence wider business stakeholders.
* Experience in delivering coaching/training in the moment to ensure that customers have a great experience.
* Ability to deal with tough situations in a calm and professional manner.
What We Offer in Return:
Our employees benefit from a great working environment, great learning opportunities, a supportive senior management team, and a competitive remuneration package.
Think you’ve got what it takes? If you want to work in a collaborative environment where opportunities are offered, skills are stretched, and excellence is rewarded, you might be exactly what we’re looking for. If you've got the right experience and a positive attitude, we'd love to hear from you!
We will be considering candidates as they apply, so don’t delay in submitting your application.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Other
Industries
Gambling Facilities and Casinos
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