Company Overview
Booking Holdings is the world's leading provider of online travel and related services, operating in over 220 countries and territories through five primary consumer-facing brands: Booking.com, Priceline, Agoda, KAYAK, and OpenTable. Our mission is to make it easier for everyone to experience the world.
Our Financial Services division provides payment services and e-money products across all our brands. We are committed to conducting our business with integrity and to the highest ethical standards.
Job Summary
The Operational Risk Manager role sits within Risk in Second Line of Defense. This senior hire will report to the Chief Risk Officer and be responsible for implementing and maintaining the Risk Management Framework in line with our company strategy. The role involves supporting and challenging the BHFS business functions in the management of risk both internally and externally.
This position requires a risk professional with a track record of delivering risk programmes and proven technical expertise. A key component of the role is driving and maturing risk management practices across BHFS and promoting a proactive, risk-aware culture.
Key Responsibilities
1. Developing and driving the risk controls framework by collaborating with SMEs across all functions in BHFS and R&C colleagues across the Group.
2. Maintaining strong stakeholder management, fostering collaboration, and driving ownership and accountabilities for risks across functions.
3. Recruiting, coaching, and supporting other risk team members to achieve their career goals and promoting awareness of risk management by delivering training sessions.
4. Leading the Risk and Control Self-Assessments (RCSAs) programme and facilitating risk and control self-assessments across functions.
5. Managing risk events and conducting reviews across events reported by the business functions, including root cause analysis, action planning oversight, and lessons learned.
6. Oversight of the Issues management process to ensure business functions report and execute against issues with suitable action plans.
7. Reviewing control testing performed by the business functions to evaluate control design and operating effectiveness.
8. Driving and facilitating annual reviews of Risk Appetite Statements and Key Risk Indicators.
9. Conducting reviews and providing independent oversight on wider initiatives such as Third Party Risk Management assessments and Change risk assessments.
10. Providing accurate and timely reporting and commentary to relevant periodic risk reporting and Quarterly Risk Committees.
11. Collaborating with Group Internal Audit and Brand R&C colleagues to oversee outsourcing process activities within the Brand control environment.
12. Promoting a risk-aware culture and supporting the practical implementation of BHFSI risk management policies, frameworks, and practices.
13. Supporting the global implementation and maintenance of the BHFS Risk management tool.
Requirements
* 7+ years of experience in the payments or online travel industry or in risk management.
* Experience in independently leading risk programmes.
* Strong technical knowledge to promote a risk-aware culture and mentor junior members of the team.
* In-depth understanding of risk management tools and methodologies.
* Strong analytical and problem-solving skills.
* Ability to build strong relationships and confidence to influence senior stakeholders.
* A good understanding of financial services and payment products.
* Ability to deliver effective presentations on a wide array of risk topics to senior management.
* Ability to effectively prioritize and lead workload, work under pressure, and deliver on timelines.
* Enthusiastic, self-starting, flexible, and agile work attitude.
* Process, problem-solving, and committed approach.