Job Summary
A fantastic opportunity has arisen for a motivated individual to join our Operations Team in Atradius Collections office in Dublin. As a dynamic, results-driven international company, we are looking for a candidate to contribute to our Dublin team.
Main Responsibilities
* Supporting the Ireland debt collection team with client-related tasks and responsible for recovery of monies owed to clients in respect of credit insured transactions and of uninsured debts placed for collection.
* Assisting in day-to-day customer service delivery, including onboarding clients and supporting the aftersales process.
* Preparation of clients' reports and assisting in uploading clients' portfolios within our dedicated systems.
* Liaising with internal and external stakeholders in query resolution and escalation, predominately via email and our dedicated systems.
* Direct chasing of debtors via telephone and e-mail.
* Managing a portfolio of debts, scheduling calls or escalating processes, including a final notification outlining next steps if payment is not received.
Job Requirements
* Preferrable but not essential experience in customer relations/service and debt collection.
* Excellent communication skills, both on the telephone and in writing.
* Very strong customer focus.
* Strong numerical and MS Excel skills.
* Target driven, able to work well under pressure, prioritise and achieve deadlines.
* Self-starter, motivated and flexible in approach, team player.
* Proactive, good at time management.
* Learns quickly and takes responsibility for own development.
* Good understanding of credit, familiar with online websites for financials, director & company searches.
What We Offer
* A varied, dynamic, international and challenging work environment.
* Training and support to reach your full potential.
* Attractive terms and conditions.
* Competitive salary based on experience.
Office Location: Hybrid, Parkwest, Dublin.