Cloud Support Engineer
Location: Dublin/Waterford, Ireland
Type: Permanent
We are seeking a highly motivated and skilled Cloud Support Engineer to join our growing team. As a Cloud Support Engineer, you will play a critical role in ensuring the smooth and efficient operation of our cloud-based services. You will provide technical assistance to users, troubleshoot issues, and escalate complex problems to the appropriate teams. This is a fantastic opportunity for a technically proficient individual with a passion for cloud technologies and a commitment to providing excellent customer service.
Responsibilities:
* Provide first-level technical support to users of our cloud services.
* Diagnose and resolve technical issues related to cloud platforms and applications.
* Troubleshoot problems related to cloud infrastructure, including servers, networks, and storage.
* Monitor cloud systems and proactively identify potential issues.
* Escalate complex problems to senior engineers or other specialized teams.
* Document troubleshooting steps and solutions in a knowledge base.
* Contribute to the development of training materials and user documentation.
* Stay up-to-date with the latest cloud technologies and best practices.
Qualifications:
* Proven experience in a technical support role, preferably in a cloud environment.
* Strong understanding of cloud computing concepts and technologies.
* Experience with one or more major cloud platforms (e.g., AWS, Azure, GCP) is highly desirable.
* Excellent problem-solving and troubleshooting skills.
* Strong communication and interpersonal skills.
* Ability to work independently and as part of a team.
* Relevant cloud certifications (e.g., AWS Certified Cloud Practitioner, Azure Fundamentals, Google Cloud Certified Professional) are required.
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