Job Title: Bookshop and Front of House Manager
The Royal Institute of Architects in Ireland (RIAI) is seeking a bookshop and front of house manager to oversee the smooth and efficient management of our small bookshop, specialising in architectural and design publications, and the RIAI reception area.
This role involves providing excellent customer service and support to RIAI members and the public by phone, email, and in person. Key responsibilities include managing inventory, selecting and purchasing specialist publications, handling reception duties, and managing the setup of meeting rooms.
About Us
The RIAI is a dynamic membership organisation with over 4,800 members. Our bookshop is an important aspect of the RIAI, offering a unique selection of architecture and design publications. It also serves as the first point of contact for RIAI members, visitors, and the public when they visit or contact us in person or by phone or email.
Key Responsibilities
1. Customer Service and Reception:
o Act as the first point of contact for customers and members, greeting visitors warmly and professionally.
o Provide recommendations and advice on books and other products.
o Handle customer inquiries, complaints, queries from architects promptly and effectively.
o Answer phone calls, emails, and manage room bookings if applicable.
2. Shop Management:
o Oversee day-to-day operations of the bookshop.
o E nsure the shop is well-stocked, tidy, and visually appealing.
o Manage stock of building contracts, etc.
o Implement sales and marketing strategies to drive foot traffic and revenue.
3. Buying and Inventory:
o Research and select publications to meet customer demands and shop objectives.
o Build relationships with publishers and distributors for ordering and negotiating terms.
o Monitor inventory levels, ensuring popular items are restocked while managing slow-moving stock.
o Track market trends and identify emerging titles or genres.
4. Staff Supervision and Administrative Duties:
o Maintain accurate records of sales, stock, and purchases.
o Ensure compliance with health and safety regulations.
o Prepare work schedules to ensure adequate shop coverage.
Requirements
* Strong organisational and multitasking skills.
* Excellent customer service and communication abilities.
* Experience in buying or inventory management.
* Basic financial management skills.
* Fluent English Proficiency in relevant software, such as inventory management systems and Microsoft Office.
Desirable
* Passion for books and the publishing industry (Architecture / Design).
* Experience in retail or bookshop management.