Job Title: Systems Engineer
We have Principal and Senior level permanent and contract roles in Galway for experienced Systems Engineers with expertise in routing, Genesys composer or Amazon Connect.
About the Role
This is a great opportunity to be at the beginning of a new team setup. You will lead technology solutions to deliver business value, collaborate in an autonomous team, and own all aspects of delivery (Coding, Quality, DevSecOps).
Main Responsibilities:
* Lead technology solutions to deliver business value
* Collaborate in an autonomous team, owning all aspects of delivery (Coding, Quality, DevSecOps)
* Transform devops, provisioning, testing, and operational capabilities of the platform
* Simplify complex systems through consistency, refactoring, and repeatability
* Grow an agile development culture and promote industry standard methodologies
* Guide and oversee the implementation of high-level and low-level designs
* Improve monitoring and operational stability practices
Key Skills and Qualifications:
* Extensive voice/digital routing experience
* Expertise in using Genesys composer, Amazon Connect to create and maintain complex routing strategies
* Strong organisational skills
* Excellent communication and problem-solving abilities
* Proficiency with Agile (Scrum, Kanban) delivery and software design
* Understanding of enterprise-scale platform architecture and high availability considerations
* Familiarity with Docker and container-based development and deployment practices as well as CI/CD pipelines
* Proficiency managing, configuring and tuning Linux operating systems
* Consult and help mediate and resolve routing issues, coordinate trouble reports and follow through to resolution with applicable logging and monitoring tools (Kibana preferred)
* Demonstrate ability to effectively interact with all levels of management/personnel
* Proven ability to work independently and professionally in high pressure/visibility situations within tight timeframes
* System monitoring and performance evaluation
* Documentation of process and procedures as assigned
* Experience with navigating carrier customer portals (Verizon VEC, AT&T Business Direct)
Success Criteria:
* Ownership: Take personal accountability and deliver strong results
* Collaboration: Thrive in a team-oriented, fast-paced environment
* Clean and testable code: Lead by example for less experienced engineers
* Continuous improvement: Question the status quo and seek ways to improve productivity
* Automation mindset: Embrace automation for high-quality software delivery