Personal Lines Customer Service Executive – Clare
Type: Permanent, Category: Customer Service, Office Support / Admin, Sales
This insurance company is one of the largest insurance brokers in Ireland. They are committed to providing their clients with the highest level of customer service in the industry. They focus on finding solutions for their customers' insurance needs, including home, travel, car insurance, commercial packages, and life and pension products.
We are currently seeking a Customer Service Executive to join our team in our Clare office. The successful candidate will be responsible for providing excellent customer service to our clients and ensuring their needs are met.
Key Responsibilities:
* Provide exceptional customer service to meet client needs and exceed expectations.
* Conduct research to identify potential new clients or markets and tailor solutions to meet their unique requirements.
* Stay up-to-date with industry trends and developments through regular reading of industry publications and attendance at relevant events or webinars.
* Collaborate with colleagues to share insights and enhance understanding of the market.
* Manage accounts receivable to ensure timely payment and identify any outstanding balances.
* Develop and implement strategies to chase leads provided by the marketing team.
Requirements:
* A minimum of 1 year's experience in the insurance industry.
* APA or CIP qualification and ongoing CPD in line with Minimum Competency requirements.
* Excellent organizational and time management skills.
* Ability to work effectively in a team environment.
* Proficient in Microsoft Office applications.