With over 2.26 billion active users each month, it is crucial that a skilled team of content reviewers are in place to efficiently manage large amounts of uploaded material on a daily basis.
Main Responsibilities
* Assist the client's community and help resolve inquiries.
* Investigate and resolve issues reported on the client's platform.
* Suggest scalable solutions to improve support for the community of users.
* Enforce the client's Terms of Use by monitoring reports of abuse.
* Identify inefficiencies in workflows and suggest solutions.
* Escalate issues outside company policy to the global team.
Key Competencies
* Strong personal resilience with the ability to operate in a pressured and fast-paced environment.
* High adaptability and positive approach to challenges.
* Ability to make decisions, solve problems, and effectively manage time and prioritize tasks while working as part of a team and consistently achieving KPIs.
Candidate Requirements
* Fluency in Hebrew and English, alongside cultural understanding of the market.
* Flexibility in working in a fast-paced environment with multiple projects.
* Degree or 1+ years of professional experience preferred.
Company Benefits
* Free access to the Covalen Group Scheme website.
* 24-hour Employee Assistance Programme (EAP).
* Wellness Programme.
* Tax Saver Scheme.
* Bike to Work Scheme.