Job Title: Senior Sales Executive
Responsible to: Sales Manager
Main Purpose of Job:
We are currently recruiting for a Senior Sales Executive to join Connolly Motor Group, within the Sales team in Audi Sligo.
The Role:
The successful candidate will be required to work as part of the sales team, to continuously deliver the highest level of satisfaction to internal and external customers.
Key Responsibilities:
* Actively prospect for new customers using the appropriate databases and follow up every sales opportunity through the company website leads, customer enquiry calls and emails.
* Follow the sales process, designed to achieve maximum results from the available sales opportunities.
* Achieve the individual profit objectives set by the General Manager.
* Provide expert and prompt advice to new and existing customers regarding the various products that are available with the sales of their new / used vehicle.
* Participate in external promotional activities to raise the profile of the brand and generate sales opportunities.
* Qualify the customers needs and present the dealerships products and services.
* Establish the most appropriate way for the customer to fund their acquisition (PCP / Hire Purchase / Other funding arrangements), according with FCA regulations.
* Conducts a structured and professional vehicle handover in accordance with the vehicle handover checklist, guide and customer pack for the appropriate product.
* Develop and maintain comprehensive product knowledge in respect of all vehicles, prices, promotions, funding and taxation of vehicles.
* Maintain good relationship and regular contact with all customers both pre and post-sale.
* Handle customer issues and complaints, resolving the issue to the mutual satisfaction of the customer and the business.
* Provide completed deal file with appropriate dealer and insurance documentation to the sales administration department to ensure that the vehicle is ordered and taxed on time; Maintain and update customer contact data on Kerridge (CRM System) on a daily basis.
* Undertake all administration requirements of the position to include relevant paperwork and reports.
The Person:
Requirements:
* 2-3 years experience in a Sales environment, Motor industry is desirable, but not essential.
* Strong communication skills with internal and external customers, suppliers and the manufacturer.
* Proficient in Microsoft Office Package (Word, Excel, Email).
* Experience of using Kerridge (CRM System) Desirable not essential.
* Ability to prospect and qualify customers effectively.
* Ability to present and sell the unique selling points of all products.
* Ability to manage and close existing deals while cultivating new opportunities.
* Possess strong attention to detail with administrative functions.
* Time Management skills -Work independently in a busy environment, managing own time and workflow.
* Strong problem-solving ability to identify and resolve queries in a professional in a timely manner.
* Present a professional image to both internal and external customers, through attitude, behaviour and personal appearance.
* Full clean drivers license is essential.